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Overview
The Bomgar chat support client used by Help Desk Central can be run in Ubuntu and several other versions of Linux. It is important to be aware of possible permissions issues when running the application, however. When running the Bomgar chat support client after download, you may see the error message "Untrusted application launcher. The application launcher "bomgar-scc-...." has not been marked as trusted. If you do not know the source of this file, launching it may be unsafe." In order to install the chat support client, you will need to modify the .desktop file to be executable.
Instructions
- Open the terminal
- Navigate to the directory the file was downloaded to. By default, it should be Downloads
- Enter ls at the command prompt to show files in the directory.
- Locate the downloaded .desktop file. The text should be white if color scheme hasn't been changed.
- Enter chmod +x *.desktop at the prompt. This will make any .desktop file in the directory executable.
- Enter ls again. The text for the file should have changed colors. It should have changed to green.
To verify the change, locate the file in the file browser and open it. The warning window should now have a "Trust and Launch" button now. After clicking Trust and Launch, the support session can continue at this point.
