TAMU-Health Installing and Configuring Cisco Jabber

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Overview

Cisco Jabber is a unified communications program that lets you access voice calls through an application (softphone) installed on your computer and\or mobile device (iOS & Android). With Cisco Jabber you can: 

  • Use your TAMU business phone number for outgoing and incoming calls, hiding your personal phone number. 
  • Easily connect to TAMU Cisco phone services while roaming on different networks (public\home WiFi, campus WiFi, and cellular data networks).  

NOTE: The Cisco Jabber mobile client for Android and iOS devices is available in the app store (Google Play or Apple App Store, respectively). However, Telecom cannot recommend at this time the use of Cisco Jabber on mobile devices (Android and Apple/iOS) for primary phone calling due to the un-reliability of the application and device settings not always allowing the app to continuously be active and running.  

Requesting Jabber Softphone Access

To use your new Jabber Softphone, you will first need to request a softphone to be programmed in advance and synced with your TAMU NetID. You can submit a request by sending an email to: tcom-request@tamu.edu. Include the following items in your email: 

  • Your Cisco VoIP number
  • Your NetID
  • Your name as you would like it to appear on caller ID
  • The type of devices you will use to access Jabber (computer, iOS, Android)

Installing and Configuring Cisco Jabber for Windows

To access Cisco Jabber, you must be connected to the Texas A&M network. If you are not on-site, you can connect to the network using the Texas A&M VPN.

  1. Click the Start Menu and type Texas A&M Software Portal. 
  2. Click Texas A&M Software Portal.

     
  3. In the Software Portal, locate the software named "Cisco Jabber Client – v.XX.X" and click Install.  
    NOTE: v.XX.X will be the available or desired version number of the software.

     
  4. After a few moments, the "Install" button will change to "Reinstall," which indicates that the software has finished installing.  
  5. Once installed, click the Start Menu and type Cisco Jabber. 
  6. Click Cisco Jabber.

     
  7. After Jabber launches, click Advanced Settings and skip to step 13. If Advanced Settings is not available, proceed to step 8.

     
  8. If you are currently signed into Jabber, click the gear icon at top right. Click Sign Out. Otherwise, skip to step 9.

     
  9. Click the gear icon at the top right and hover over File. 
  10. Click Reset Jabber.
     
     
  11. In the popup window, click Reset.

     
  12. After the app resets, click Advanced Settings and proceed to step 13.  
  13. In the Advanced Settings menu, complete the following: 
    • Select Cisco Communications Manager 9 or later.  
    • Select Use the following server and type voip.tamhsc.edu.
    • Click Save.

       
  14. In the Username field, type YourNetID@tamu.edu. Click Continue.
  15. In the Password field, type Your NetID Password. Click Sign In. 

     
  16. You should now be logged into Cisco Jabber.  
    NOTE: If you encounter popup windows asking you to verify a certificate, click Accept.

Installing and Configuring Cisco Jabber for macOS

To access Cisco Jabber, you must be connected to the Texas A&M network. If you are not on-site, you can connect to the network using the Texas A&M VPN.

  1. Click on the Gig ‘em icon in the menu bar at the top right of your computer screen. Then, click Self-Service.

     
  2. A Self-Service Hub window will open. In the search field at the top left, type Jabber. 
  3. Locate the Cisco Jabber app and click Install. A new window will open showing the progress of the installation. After a few moments, the "Install" button will change to "Reinstall," which indicates that the software has finished installing.  

     
  4. Once the software installation is complete, open Spotlight by clicking on the magnifying glass in the menu bar at the top right of your computer screen.

     
  5. In the Search field, type Cisco Jabber. 
  6. In the search results, click Cisco Jabber.

     
  7. After Jabber launches, click Advanced Settings and skip to step 12. If Advanced Settings is not available, proceed to step 8. 
  8. If you are currently signed into Jabber, click Jabber in the menu bar at the top left. Click Sign Out. Otherwise, skip to step 9.

     
  9. Click Reset Jabber.

     
  10. In the popup window, click Reset.

     
  11. After the app resets, click Advanced Settings and proceed to step 12.
  12. In the Advanced Settings menu, complete the following: 
    • Select Cisco Communications Manager 9 or later.  
    • Select Use the following server and type voip.tamhsc.edu. 
    •  Click Save.

       
  13. In the Username field, type YourNetID@tamu.edu. Click Continue. 
  14. In the Password field, type Your NetID Password. Click Sign In.

     
  15. You should now be logged into Cisco Jabber.  
    NOTE: If you encounter popup windows asking you to verify a certificate, click Accept.  

Using Cisco Jabber

A quick start guide is available that explains the user interface and how to use the software.  

Troubleshooting Common Errors

I can’t make or receive calls using the client. 

If you are unable to make or receive calls in the Jabber client, sign out of Cisco Jabber by clicking on the gear icon at the top right and choosing Sign Out. To log in again, start at step 7 above for the operating system you are using. Once logged in, you should see a green computer icon as shown below: 

I receive an error that says "Provide server information" and/or "Cannot communicate with server." 

Follow the steps in the article for adding a DNS search suffix for your operating system. 

 

If you have any further questions, email HealthTechCare@tamu.edu or call us at (979) 436-0250.  

 

Details

Details

Article ID: 1205
Created
Wed 4/30/25 11:32 AM
Modified
Thu 5/1/25 5:42 PM