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Overview
A Shared Forwarding Email Address are used to provide a stable, long term account that is tied to a position, a role, or an organization within Texas A&M University. This prevents confusion when individuals filling a position, performing a role, or belonging to an organization change positions, roles, or organizations.
An example of a Shared Forwarding Email Address would be helpdesk@tamu.edu. The Help Desk Central organization is comprised of many individuals. If you need assistance from Help Desk Central, you can send an email to the organizational account helpdesk@tamu.edu without needing to know the email address of a specific individual within that organization.
Requesting a Shared Forwarding Email Address
A Shared Forwarding Email address can only be requested by faculty and staff employees. To request a Shared Forwarding Email Address, you must fill out a Shared Forwarding Email Address request form. The following fields of the form are mandatory, and your request will not be processed without them being completed:
- Department Name - The name of the department making the request
- Primary Email Alias - The published email address for this account
- Account Display Name - The common name for this account displayed in the public contact directory
- Primary Owner NetID - The NetID of the primary owner of this account
- Delivery Address - The email address where this account forwards email
In addition to the above required fields, the following fields are optional:
- Role Website - The URL of a web page related to this account, if there is one
- Alternate Contact Email Address - A secondary email address to receive notifications related to this account
- Do not publish in white pages directory - If selected, prevents this account form appearing in the public contact directory
Deleting a Shared Forwarding Email Address
Send an email to helpdesk@tamu.edu requesting that the Shared Forwarding Email Address be deleted.