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Overview
Respondus LockDown Browser is a custom browser that locks down the testing environment within Canvas. Respondus can be tricky sometimes with making sure that no extra 3rd party software or Virtual machines are running. We have found a couple of solutions to fix issues with it saying that a VM is running when there is not one.
Possible Solutions
- Turning off Anti-Virus programs on the computer.
- Anti-virus programs like MacAfee, Norton Antivirus, and Avast sometimes run small Virtual Machines to help detect malware trying to enter your computer. So if you go into these programs and, either turn them off or just completely uninstall them, that can help solve the issue.
NOTE: If you do this, we advise installing a scanning Anti-Virus software like Malwarebytes if you turn off or uninstall the software.
- Allowing Respondus through your Firewall.
- The second best solution is to verify that Respondus is allowed through your firewall on Private networks. For some reason when it's installed on some machines, Respondus does not have this set by default. You can change this by searching for "Windows Defender Firewall" in your Windows search or going to the Control Panel and selecting the Windows Defender Firewall.
- Select Allow an app or feature through Windows Defender Firewall in the top left.
- Find Respondus Lockdown Browser in the list of apps and features and make sure the box is checked for both Public and Private networks. You can change this by clicking on the Change Settings button at the top.
One of these 2 solutions should fix the error. If not, you will want to contact the Office of Academic Innovation for further troubleshooting.