Shared NetID - Password Reset for Proxy Account

Body

Issue

 Campus member needs to change their password on a proxy email account.

Environment

  • Application/Host/Website: Proxy email account 
  • Error Message (If applicable): Under password reset on Neoweb it says: "Neoweb does not support password resets for special purpose accounts" 

Resolution

Shared NetIDs do not have the same privileges as a personal NetID account, and cannot access Google Workspace, Microsoft 365 or a Texas A&M email account by default.

Changing the password on proxy accounts: 

  1. Go to https://gateway.tamu.edu/settings/proxy/
  2. Login using NetID/NetID password
  3. Choose the Shared NetID (or the tab applicable to your proxy account type)
  4. Select Edit 
  5. Change the Password 

More information: KB0012039

 

Details

Details

Article ID: 749
Created
Mon 8/5/24 1:59 PM
Modified
Tue 2/18/25 9:08 AM

Related Services / Offerings

Related Services / Offerings (2)

Account Services
The Account Services Service Offering allows service requests for identity and access management for general access management, new hires, NetID Help, password reset platforms, and termination.
NetID Password Reset
The NetID Password Reset Service Offering allows incidents to be opened for NetID password resets.