IP Phone User Guide 8851 Model

1. From an active call, press Transfer.
2. Enter the transfer recipient's phone number.
3. Press Transfer again (before or after the party answers). The transfer completes.

Direct Transfer

You can transfer the active call to the held call either on the same line or across lines

• From an active call, press Transfer
• Press Active calls to select the held call, and press Transfer again to finish the call transfer​​​

1. From an active call, press Conference.
2. Male a new call.
3. Press Conference again (before or after the party answers). The conference begins and the phone displays "Conference."
4. Repeat these steps to add more participants.

The conference ends when all participants hang up.

Join Calls

You can conference the active call with the held calls either on the same line or across lines.

• From an active call, press Conference.
• Press Active calls to select the held call, and press Conference again to create the conference.

View and Remove Participants

During a conference, press Show Details. To remove a participant from the conference, scroll to the participant and press Remove.

New message indicators:

• A solid red light on your headset
• A stutter dial tone (if available)
• The voicemail icon and number display on the screen along with on idle session button

Listen to Messages

Press Messages and follow the voice prompts. To check messages for a specific line, press the line button first.

Accessing Voicemail

Voicemail is accessible via the phone after resetting the voicemail pin (default pin: 15234#).

1. To forward calls received on your primary line to another number, press Forward all.
2. To forwards calls to another number, enter a phone number.
3. To forward all calls to voicemail, press Messages.
4. To cancel call forwarding, press Forwards all.

To set up forwarding on a secondary line, press the line button to select the line and press Forward all.

Volume

The Volume bar is located to the left of the keypad. 

• To adjust the handset, headset, or speakerphone volume, press Volume when the phone is in use.
• To adjust the ringer volume, press Volume on the left (-) or right (+).
• To silence the phone when ringing, press Volume left one time. Pressing Volume multiple times lowers the ringer volume.

Ringtone

1. Press Applications
2. Select Settings > Ringtone.
3. Select a line.
4. Scroll through the list of ringtones and press Play to hear a sample.
5. Press Set and Apply to save a selection.

Screen Brightness

1. Press Applications
2. Select Settings > Brightness.
3. Press the Navigation cluster left or right to increase the brightness and press Save.

Screen Contrast (8811 only)

1. Press Applications
2. Select Settings > Contrast.
3. Press the Navigation cluster left or right to change the contrast and press Save.

Font Size

1. Press Applications
2. Select Settings > Font Size.
3. Select Tiny, Small, Regular, Large, or Huge.
4. Press Save.

How Can I Keep Track of Multiple Calls?

Line button colors indicate call states and can help you stay oriented when handling multiple calls including shared lines:

• Ringing call—Flashing amber
• Connected call—Solid green
• Held call—Flashing green
• Shared line in-use remotely—Solid red
• Shared line on hold remotely—Flashing red

What Is the Best Way to Use My Headset?

If you use a headset to dial or answer a call, your headset is the primary audio path and a headset icon displays in the right corner of the header bar. Press Answer to automatically answer the call using the headset.

Where Can I Find a Complete User Guide?

http://www.cisco.com/c/en/us/support/collaborati on-endpoints/unified-ip-phone-8800-series/produc ts-user-guide-list.html