Getting Started with the HROE Service Portal

How to get the most out of the new Texas A&M University HROE Service Portal.

Articles (6)

Pinned Article HROE Service Portal Overview

Overview of the HROE Service Portal, a centralized resource for Texas A&M employees to request HR services, access self-help resources, submit and track tickets, and find answers through the Service Catalog and Knowledge Base.

How to Favorite an Article or Service

Guide for saving, viewing, and managing favorite Knowledge Base articles and services in the HROE Service Portal.

How to Search for a Service or Knowledge Base Article

Instructions for searching the HROE Service Portal to find services and Knowledge Base articles using keywords, categories, and search filters.

How to Submit, View and Edit Tickets

Guide for submitting, tracking, and updating HROE service requests in the HROE Service Portal.

How to Use the Knowledge Base to Find Answers

Instructions for using the HROE Knowledge Base to find HR information and resources through keyword searches and category browsing.

How to Use the Service Catalog to Request Service

Instructions for submitting HR service requests through the HROE Service Catalog, including searching for services, completing request forms, and creating tickets.