Workday Link Missing in SSO Menu for Active Employee

This article provides guidance on resolving the issue of a missing Workday link in the SSO menu for active employees.

• When an active employee logs into the SSO system, the Workday link is missing from their SSO menu. The Workday Help link may be available, but the Workday link itself is not visible.
   

• This issue occurs when an employee has a termination action (e.g., a student job position that ended, a job at any Texas A&M System Member that ended without transferring to a new position, or a resignation) on their Workday account.
• There is an integration set to remove the Workday link from SSO for any employee accounts that ended three years ago, but it does not recognize if the employee may have been rehired within that time period. This causes the Workday link to be removed from their SSO menu. The integration that checks for the termination date and removes the link runs once a day.