Zoom - Upgrading From a Basic Account

Overview

Affiliates with Texas A&M University are granted a licensed Zoom account, detailed in this article. Occasionally, this license may not populate, leading to a TAMU Zoom account that is only Basic. This article explains what to do if a TAMU Zoom account does not have the “Licensed” tag.

Instructions

When a Zoom account is given a Basic affiliation rather than Licensed, this can be caused by the account not being configured properly. Follow these steps to ensure that you are accessing your TAMU Zoom account properly:

1. Visit https://tamu.zoom.us/ and log in using your NetID credentials.

   1. Alternatively, you can visit zoom.us and sign in using SSO login. This article details the steps you will need to take when doing so: Zoom Videoconferencing - Signing in With the Zoom App
      NOTE: You MUST use SSO logon if you choose this method. Choosing another method (such as Google) will cause the account to log in outside of the TAMU tenant, which will keep the account Basic.

2. Click on the profile icon in the top right corner. There should now be a “Licensed” tag next to your profile information.

If you have logged in to your Zoom account using SSO but still see the “Basic” tag by your account information, you may just need to have your account upgraded. Please contact Help Desk Central by phone at 979.845.8300 or by email at help@tamu.edu to receive assistance with upgrading.