TAMU-Health Adding a DNS Search Domain for Cisco Jabber

Table of Contents

• Overview
• Adding a DNS Search Domain for Windows
• Adding a DNS Search Domain for macOS

Overview

Campus members may encounter the following errors when signing into Cisco Jabber for TAMU Health:

• “Provide server information”
• “Cannot communicate with server”

This article details the steps to add a DNS search domain to resolve the above errors for Windows and macOS devices.

Adding a DNS Search Domain for Windows

1. Click the Start Menu and type Control Panel.
2. Click Control Panel.
   
    
3. In Search bar at the top right corner, type network.
4. In the search results under “Network and Sharing Center,” click View network connections.
   
    
5. Right click the Network Connection you are currently using. Click Properties. If prompted, enter your credentials.
   NOTE: If you are using a university-managed device, request temporary administrative privileges using Admin By Request before attempting this step.
   
    
6. Double click Internet Protocol Version 4 (TCP/IPv4) in the list. 
   
    
7. Click Advanced in the lower right corner.
   
    
8. Click the DNS tab at the top and select Append these DNS suffixes (in order).
   
    
9. If an entry for “tamhsc.edu” does not exist, click Add.
10. Type tamhsc.edu and click Add.
    NOTE: Ensure that the entry for tamhsc.edu is located at the top of the list by using the up or down arrows. 
11. Click OK to close the Advanced TCP/IP Settings dialog box.
12. Click OK to close the Internet Protocol Properties dialog box.
13. Click Close to close the network connection’s Properties dialog box.
14. You may now login to Cisco Jabber. 

Adding a DNS Search Domain for macOS

1. In the menu bar at the top left, click the Apple logo.
2. Select System Settings.
   
    
3. On the left, click Network.
4. Click the network service you are currently using (such as Wi-Fi or Ethernet).
   
    
5. Click Details. 
   
    
6. On the left, click DNS.
7. If there is not an entry for “tamhsc.edu” in the section titled “Search Domains,” click the + button at the bottom.
   
    
8. In the field under Search Domains, type tamhsc.edu. Click OK.
   
    
9. Close the System Settings window.
10. You may now login to Cisco Jabber. 

If you have any further questions, email HealthTechCare@tamu.edu or call us at (979) 436-0250.