VoIP Telephone Instructions

Using Voice Mail

Centrex

Voice mail instructions can be found on the Voice Mail Instructions page and can be found with the label “7-0004”.

Clearspan/Polycom/Broadsoft (Legacy)

You can check your office voice mail from off campus. Help Desk Central has provided step-by-step instructions for managing your voice mail. You can also forward your voice mail to your email account and receive an email alert when you receive a voice mail. To learn how, visit the Voice Mail to Email page.

Cisco

Full voice mail instructions can be found on the instructions download.

Checking your voicemail from your office phone

1. Press the voicemail (reel-to-reel icon) button.
2. Enter your PIN followed by #.

Checking your voicemail from a different phone

1. Call your office phone number or 979-862-1200.
2. When the outgoing voicemail message starts, press *.
3. If prompted for your ID, enter your office phone number, ex. 9794581234.
4. Enter your PIN followed by #.

Checking your voicemail from Web portal (must have TAMU NetID synced)

1. Navigate to: https://cisco-cuc-02.telecom.tamu.edu/inbox/.
2. Enter your TAMU NetID Username & Password.

Transferring Calls

Transfer a Call on the Line

1. Press the Transfer button.
2. Dial the new number.
3. Press Transfer again to complete the call.  

 

• If you want to immediately transfer the call, press Transfer.
• If you would like to announce the call, wait for the user to pick up, announce the call, then press Transfer.  
• If the user is not available and you need to get the call back, press Cancel.
• **If using a VVX 410 and you want to use one of the BLF buttons on your main screen, push the “Lines” soft key after you press transfer initially and your main screen will come back on.

 

Transfer a Call Directly to Voice Mail

1. Press the Transfer button.
2. Press *55.
3. Press Send.
4. Enter the five-digit number, followed by #. The phone should prompt you that the call was transferred.

 

Conference Calling

1. Dial the first individual.
2. Press the Conference button.
3. Dial the next individual.
4. Press the Conference button again once they answer the call.
5. If user is not available and you need to get the first call back to you, press Cancel.

 

Call Forwarding

Activate Call Forwarding

1. Lift the handset or press New Call.
2. Dial *121 for Always Activation OR *141 for No Answer Activation.
3. Press Send (or # if you have a two-line phone).
4. Enter in the number for the call to transfer to, followed by #.
5. The phone should prompt you that call forwarding was set up correctly.

 

Deactivate Call Forwarding

1. Lift the handset or press New Call.
2. Dial #122 for Always Deactivation OR #142 for No Answer Deactivation.
3. Press Send (or # if you have a two-line phone).
4. The phone should prompt you that call forwarding has been deactivated.

NOTE: VoIP does not have call forwarding when busy (busy activation). A caller hears four rings then is transferred to the phone number stored for the No Answer Activation. Users with voice mail do not need to set up forwarding; it is automatic unless you want callers to be transferred to another number other than voice mail.

 

Changing Ring Tones

1. Make the following selections:
   1. Menu
   2. Settings
   3. Basic
   4. Ring Type
2. Choose the line you wish to change.
3. Choose the ring tone.
4. *Do NOT choose Custom Ring-back or Ring-Back Style. This will cause issues.

 

Adjusting Volume

• To adjust the ringer volume, use the "–" and "+" button when you are not on the phone. You should hear the ringer volume change.
• To adjust the volume of the call, use the "–" and "+" buttons during the call.

 

Viewing Missed Calls

Four- or Six-Line Phone

1. Press the Down Arrow button.
2. Highlight the call you want to view.
3. To view the date/time of the call, press More then Info.

 

Two-Line Phone

1. Choose Callers.
2. Highlight the call you want to view and press the check button (located in the middle of up/down/left/right arrows).
3. Choose Info.
4. Scroll down using the down arrow to view the information about the missed calls.

About Backgrounds

The only one background option currently available for on a VoIP phone is “Thistle.” It makes the screen hard to read as the picture is dark. Once you choose the background, the only way to remove it is for Verizon to go onsite to reset your phone, which results in a fee billed to your department.  

*Do NOT choose Custom Ring-back or Ring-Back Style.  This will cause issues.