Body
Overview
Some service requests will be required to go through the change management process because they will affect services in the production environment. There will be a lead time associated with the fulfillment of these service requests so that consistent procedures are followed. The lead time will be a minimum of eight days. At a minimum, for those type service requests, the customer should submit their requests to Technology Services no later than Thursday noon, in order to be on the CAB agenda for the following Thursday afternoon meeting. The list below shows which service requests will be processed through change management and require a lead time.
We realize emergencies do occur and have established a process for handling emergency changes, as well as normal changes that need to be expedited. More information on our change management process is available in the IT Knowledge Base, Technology Services - Change Management.
Service requests that are not required to go through the change management process are fulfilled as resources are available, without a lead time requirement.
You may contact us if you have a questions about a specific type of request not listed here.
Technology Services services using the change management process
| Service |
Requests Requiring Change Management |
| 2Factor Authentication |
Add a new instance |
| Active Directory |
Add a new Trust |
| Application Load balancing |
Add a delegated service |
| Bomgar |
Global Configuration Changes |
| Business Applications and Solutions |
Application and website development and maintenance |
| Cable TV |
Global Configuration Changes |
| Departmental Installation |
| Camera Surveillance |
Infrastructure upgrades of hardware or software |
| Cascade Server |
Site maintenance |
| Cellular Phone Network |
Distributed Antenna System configuration or installation |
| Global Configuration Changes |
| Central Authentication Service (CAS) |
Add site permissions |
| Code Maroon |
Benbria – Fire panel installation |
| Confluence Team Collaboration |
Change user roles |
| Data Center Co-location |
Rack installation or relocation |
| Electrical circuit installation or replacement |
| Departmental Firewall |
Add, Upgrade, or Remove |
| Door Access |
Installation – if modifying the building controller |
| Email Data Loss Prevention |
Global Configuration Changes |
| Enterprise Directory Data Access |
Create or delete data |
| Modify data |
| Exchange email service |
New organization setup |
| IT Self Service |
Addition of services or catalog items |
| Create new Knowledge Base |
| Matlab |
Global Configuration Changes |
| Modulus server support |
| Microsoft SQL Server |
Firewall exception |
| Qualtrics |
Global Configuration Changes |
| Radio Non-Emergency |
Infrastructure upgrades of hardware, software or firmware |
| Server Administration |
Server OS patching |
| Configuration changes to Apache/Nginx |
| Installing new PHP module |
| Adding new site configuration |
| Server Virtualization |
Apply vCenter software updates |
| Change/alter authentication mechanisms |
| Restarting VCenter services |
| Shibboleth |
Request to enable |
| TAMU Federation |
Request to enable |
| TAMUDirect |
Global Configuration Changes |
| Changes to Emergency list or Campus Clery |
| Unix support - Library |
Configuration changes |
| Virtual Machine Provisioning |
Create, modify, or delete items in the resource pool |
| Voice-over-IP |
Installation – if impacting existing users |