Zoom: Frequently Asked Questions (FAQs)

Where can I download zoom?  Answer: Click on download Zoom.

How can I join a meeting?  Answer: Click on the link of the meeting sent to you, or enter the meeting ID or personal link name. 

Can I download it on any device? Answer: Yes. You can download on Mac, Window, iOS, Android, etc.

Can I assign my Zoom Schedule privileges to someone else? Answer: Yes. You can assign your Zoom schedule privilege to one or more people of your choosing, provided they also have a Zoom account.

Can I specify someone else as a host for my Zoom meeting? Answer: Yes. You can specify in advance an alternative host for your Zoom meeting provided they also have a Zoom account, or during a meeting, you can make any participant a host. For more information about Alternative Host, see the article on the Zoom support website.

Can I use the old meeting link anytime, or I need to keep scheduling a new meeting each time? Answer: You can use the old link but inform the members to always join through the link. To do this, go to Personal Meeting Room to host.

How do I get the Zoom plugin/add-in for Microsoft Outlook? Answer: There is a Zoom plugin if you are using the Outlook desktop client and a Zoom add-in if you are using the Outlook Web App (OWA). Plugin for Microsoft Outlook. You can find detailed instructions for the Outlook desktop client Zoom plugin.

How to join a Zoom meeting from your browser? Answer: Participants unable to install a Zoom app can join via Zoom web client on their web browser. See the instructions on how to join a Zoom meeting from your browser. 

I can't see my Meetings. Answer: Click the “Meetings” tab at the top of your Zoom window to see all your scheduled meetings.

Do I need a webcam to use Zoom? Answer: No, but if the host insists that (s)he want to see your video ON, you need to get one.

My camera is not working. Answer: Hover over the bottom of your Zoom meeting screen to make the meeting toolbar visible. Click on the camera icon near the left end of the toolbar to start your video if it is off. Keep in mind that not all Zoom meetings are scheduled as video meetings. If your meeting is a video meeting, but your video is not working, you can also find troubleshooting tips on the Zoom support website here.

How do I test audio, microphone, and video before starting my meeting? Answer: You can test audio or video settings directly from your Zoom Meeting Session. See Testing Computer or audio device.

I can't hear my students. Answer: Click the arrow next to the MUTE button and select a different speaker:

• for Classrooms, select the first Extron HDMI
• for 143 and 238 Lecture Halls, select Speakers/Headphones

My audio is not working on my mobile phone. Answer: Go to Zoom Troubleshooting and follow the instruction

As a host, how can I share my screen with participants? Answer: Go to the bottom-center of your screen, click on share screen and select the screen you want to share. By default, any participant in a meeting can share their video, screen, and audio. We recommend using the webinar platform if you want to limit who can share their screen, video, and audio.  See details here: Managing Participants.

Who can share their screen during the meeting? Why can't my participants share their screen? Answer: Anyone you give access to share screen can share their screen. See screen share video. However, please note if participants are unable to share screen, check your settings. for your Personal Meeting ID: Login to your Zoom profile here to modify setting here: Zoom Screen Settings > scroll to Screen Sharing > Select Participants.

How do I share my zoom recordings? Answer: To share a recording saved from your computer, follow the instructions here. To share a recording saved from the cloud, follow the instructions here.

My screen keeps freezing/hanging whenever I share-screen or do something different. Answer: Disconnect yourself from the VPN when using zoom. If you need VPN compulsorily, select "Split" under the VPN Group, not "All."

How can I generate Meeting Reports for Registration and Polling? Answer: Learn how to create reports here: Zoom Reports

How can I generate Meeting Reports for public meetings (unregistered) attendees? Answer: Login to (https://tamu.zoom.us/account/report), you can get attendee participation through the "USAGE" report tool. This will show all your attendees. You can use a filter to show unique users.

I started a zoom meeting, but I cannot find an option to "Poll." Answer: Login to access your settings tamu.zoom.us. Scroll to Enable the "Add 'Polls' to the meeting controls. This allows the host to survey the attendees." The poll is available when starting your session with Personal Meeting ID.

My reports do not have any data? Answer: Zoom may be experiencing delays at the time of processing your report. While the report gets generated, you may find there is no information in the file. Please wait and try again later. If you continue to see reports with empty fields, please fill the form here: Report a problem.

Why is the user showing as a Guest in the Zoom meeting report? Answer: If they cannot login using SSO, that means that their @tamu.edu account is being used with a non-TAMU account. Follow the directions below to remedy that.

To change your Zoom sign-in email:

1. Log in to https://zoom.us/ using your current email address and password. Click on My Account.
2. Click on Edit to the left of the sign-in email address.
3. Enter a new email address that is not affiliated with Texas A&M.
4. Click Save Changes.
5. Once you have changed your Zoom Sign-in Email to a non-TAMU address, you will be able to claim your TAMU Zoom account using the instructions for signing in.

How do I enable waiting rooms in meetings? Answer: Follow the instructions here.

How can I create a breakout room? (Video) Answer: Follow the instructions here.

How can I control my meeting participants? Answer: You may use a combination of either a waiting room or locked meeting plus allowing removed participants to rejoin. Here is how it would work:

1. Once all students are in the class, either enable the waiting room or lock the meeting:

• Waiting room - https://support.zoom.us/hc/en-us/articles/115000332726-Waiting-Room
• Lock meeting - One of the options mentioned on https://support.zoom.us/hc/en-us/articles/360041848151-In-meeting-security-options

2. If necessary, remove a student

3. If the waiting room is enabled, the student will show as trying to join, but they will be in the waiting room until you admit them. If the meeting is locked, they will not be able to join

4. Once you start a new instance of the meeting, the student will be able to join again

How can I allow removed participants to rejoin meetings?

Answer: 

1. Sign in to the Zoom web portal (tamu.zoom.us).
2. In the navigation menu, click Settings.
3. Click the Meeting tab.
4. Under In-Meeting (Basic), verify that Allow removed participants to rejoin is enabled.

For more information: https://support.zoom.us/hc/en-us/articles/360021851371-Allowing-removed-participants-or-panelists-to-rejoin

If you have any further questions, email servicedesk@qatar.tamu.edu or call us at (974) 4423-0009.