Phone Settings and Services

Once you have forwarded your office number to your mobile/home number, you will see the number from our system 4423 0001 whenever you are receiving a call. You will not see the actual number that is calling you because this is actually TAMUQ System calling you to forward the call. This is a feature from Ooredoo that we cannot control that is meant to prevent spoofing. Make sure you are connected to TAMUQ VPN before proceeding with the instructions.

1.  Go to TAMUQ Cisco Unified Communications Self Care Portal and enter your TAMUQ Username (NOT NetID)

2. On the My Phones page, you should see the phone that is assigned to you. On the right side pane, click on Call Forwarding.

3. On the Call Forwarding page, enable the button Forward all calls to then select Add a new number.

4. Enter your mobile number prefixed with 9.

Note: You can forward your office number to your home phone number or your mobile number. In both cases, use prefix nine before the mobile or home number.

5. Click Save

6. Click on your name in the upper right corner and click Sign Out.

Calling Main Campus and College Station

Calls can be made to the TAMU campus by dialing: 9 001 979 XXX XXXX

Example, to call main campus HelpDesk Central, dial 9 001-979-845-8300

Calling an international number or toll free number

Call can be made to other areas of the US and other countries by dialing: 9 00 X XXX XXX XXX-XXXX + FAC

Example 9 001 978 1234586 then 12345 

Change on 800 US Toll-Free Calls: Users cannot make toll-free calls (800 numbers) in the USA as the end destination blocks the calls. The 800 call leaves TAMUQ system but is denied at destination.

To listen to voicemails on your phone, hit # if you are faced with operator message, then enter your directory number XXX , then your PIN.
If your phone still shows the red Message Waiting Indicator (MWI) after you have handled voicemail messages on Outlook, you can remove MWI by entering 1002 then hitting CALL.

To manage your voicemails, you can login to your voicemail inbox at this portal link: - User your TAMUQ credentials to login.
https://tamuq-cuxn-01.qatar.tamu.edu/inbox/ (TAMUQ login required).

1. Go to: https://tamuq-cuxn-01.qatar.tamu.edu/ciscopca/home.do (TAMUQ login required)
2. Go to Web Inbox.
3. Press on the play button on one of the mails to listen to the Voice Mail.
4. After Listening, delete the unwanted voice mail by pressing on the Delete button.