This article provides guidance on how to search through the Service Catalog and Knowledge Base in the HROE Service Portal. It explains various methods for searching, including using the search link, entering keywords, browsing categories, and viewing popular or recent items. Additionally, it details how to filter searches to focus only on the Service Catalog or the Knowledge Base for more specific results.
| Search through the Service Catalog and Knowledge Base |
You can search through the Service Catalog and Knowledge Base in several ways:
- Click the Search link in the gray menu bar to search for a specific topic.
- Enter keywords that match what you're looking for, like "hyrbrid work" or "paycheck question" and click the search button.
- Browse categories, services, and articles within them from the Service Catalog and Knowledge Base main page.
- Click My Recent Requests, Popular Services, My Recently Visited Services, Popular Articles, or Recent Articles in the right sidebar.
| Search only the Service Catalog |
- Click the globe button in the top right of the portal and select Service Catalog to filter for only service results.
- Enter keywords that match what you're looking for, like "hyrbrid work" or "paycheck question" and click the search button.
| Search only the Knowledge Base |
- Click the globe button in the top right of the portal and select Knowledge Base to filter for only Knowledge Base results.
- Enter keywords that match what you're looking for, like "ADA packet" or "access W-2" and click the search button.