Getting Started with the HROE Service Portal

How to get the most out of the new Texas A&M University HROE Service Portal.

Articles (6)

Pinned Article HROE Service Portal Overview

Comprehensive guide on using the HROE Service Portal for Texas A&M, Health Science Center, and TAMU Galveston student workers, faculty, and staff. It covers how to request HR services, find self-help resources, request help, and view the status of tickets.

How to Favorite an Article or Service

Guide on how to favorite Knowledge Base articles and services in the HROE Service Portal for quick access. It explains the steps to add items to your favorites and how to access and manage them later.

How to Search for a Service or Knowledge Base Article

Guide on how to search through the Service Catalog and Knowledge Base in the HROE Service Portal. It explains various methods for searching, including using the search link, entering keywords, browsing categories, and viewing popular or recent items.

How to Submit, View and Edit Tickets

Guides users on submitting, viewing, and editing HROE service tickets via the HROE Service Portal, including adding alerts, comments, attachments, or withdrawing requests.

How to Use the Knowledge Base to Find Answers

Guide on how to access and search the Knowledge Base through the HROE Service Portal. It explains different methods for searching, including using the search link, globe button, browsing categories, and viewing popular or recent articles and tags.

How to Use the Service Catalog to Request Service

Guides users on requesting services through the HROE Service Portal. It covers accessing the catalog, selecting service categories, filling out the request form, and provides tips and contact information for further assistance.