Payment Election (Bank Account) Authentication in Workday

Overview

The Payment Election (Bank Account) Authentication in Workday service provides enhanced security for Texas A&M University employees when updating their bank account information for direct deposit. This service is designed to prevent unauthorized changes to payment elections and protect employees from potential paycheck fraud.

Effective Saturday, September 20, 2025, Workday will require employees to authenticate their current bank account information before making any changes. This added layer of security ensures that only authorized users can update payment elections, safeguarding your financial information from criminal activity.
Why this matters:
  • Criminals are finding new and more convincing ways of manipulating unsuspecting victims. Large organizations – and their employees – are targeted often. These are not statistics; these are people on the same campus and university as you.
  • Be vigilant and pay close attention to notifications that appear to be from Workday and/or Human Resources. When in doubt, do NOT click links or open attachments from unexpected or unknown sources.
  • The Payroll department will NEVER ask for you to provide your bank account information via email or over the phone.
The reason for this information:
  • When criminals can change your bank account to theirs, they can siphon off portions, or completely take, your paycheck.
  • Workday is rolling out a new security feature to prevent criminals from changing your bank account information to theirs.
  • Effective Saturday, September 20, 2025, to change your bank account information in Workday, you will first be required to input the CURRENT bank account information for direct deposit.
Actions, if you need to update your bank account information in Workday:
  • Log in Securely to Workday:  Ensure you are logged in to Workday for Texas A&M System and that your connection is secure (look for the lock icon in or near the URL bar of your browser).
  • Verify Your Current Bank Account Details:  If you do not know your current bank account information, please securely contact your banking institution.
  • Enter Your Current Bank Account Number Carefully:  After logging in to Workday, employees will have multiple attempts to enter the current bank account number associated with their payment elections.
  • Understand The Consequences of Failed Attempts:  After multiple unsuccessful attempts, an administrative lock* will be placed on your ability to edit bank accounts and payment elections.
  • Restore Access to Update Bank Account:  If your access is locked due to authentication failure, please submit a request to Restore Access to Update Bank Account. A multi-step verification process will begin to restore your access.

*Please note:  This administrative lock will not prevent you from accessing Workday.
Eligibility
All Texas A&M employees who receive pay from the university and have access to Workday are eligible to use this service. Employees must know their current bank account information to successfully authenticate and update payment elections. If authentication fails, this Service Request can be initiated for Payroll to initiate a multi-step verification process to restore access.
Resources
Need More Help?

Click the "Restore Access to Update Bank Account" button on the top right of this page.  Complete the required fields and submit the request. You will receive an open ticket notification.  If additional information is needed, you will be contacted by the respective support team.  Ticket status can be tracked in the portal under the View Tickets tab.

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