Admin by Request

 

Table of Contents

Overview

Admin By Request (ABR) allows you to request admin privileges on your university-owned Windows computer, without an administrator account.

Checking for Admin By Request

To confirm if Admin By Request is installed on your computer:

  1. Open your task tray (in the bottom right corner of the taskbar, near the clock).
  2. Confirm the ABR icon displays (a green circle with a white checkmark). Hovering over the icon displays, “Request administrator access”.

Open your task tray (in the bottom right corner of the taskbar, near the clock).Confirm the ABR icon displays (a green circle with a white checkmark). Hovering over the icon displays, “Request administrator access”.

How to Use Admin By Request

Admin By Request provides an Admin Session functionality that allows you to elevate one or more tasks as admin within a 15 minute period. Tasks begun as admin will continue running through their completion, even after the Admin Session ends.

To Start an Admin Session

  1. Open your task tray.
  2. Click on the ABR icon.

Open your task tray. Click on the ABR icon.

  1. Select “Request administrator access”.

Select “Request administrator access”.

  1. An ABR pop-up will ask if you want to request admin access. Click “Yes” to continue or “No” to cancel.

An ABR pop-up will ask if you want to request admin access. Click “Yes” to continue or “No” to cancel.

  1. Selecting “Yes” starts the admin session and displays a 15-minute countdown timer on the bottom right of your screen. Selecting “No” will cancel the process.

Selecting “Yes” starts the admin session and displays a 15-minute countdown timer on the bottom right of your screen. Selecting “No” will cancel the process.

  1. During your admin session, if you are asked for a username and password, please enter the username and password you used to log in to the computer.

During your admin session, if you are asked for a username and password, please enter the username and password you used to log in to the computer.

  1. When the countdown timer ends, your admin session is ended. If you complete your actions early, you may click “Finish” to end the admin session.

Additional Tools

For some admin tasks, additional tools are provided by Admin By Request.

  1. Open your task tray.
  2. Click on the ABR icon.
  3. Hover over “Tools” to open a sub-menu.

Hover over “Tools” to open a sub-menu.

  1. Select the tool best suited for your use.
  2. Depending on the tool, you may encounter User Account Control pop-ups. Click “Yes” to continue the process or “No” to cancel.

Depending on the tool, you may encounter User Account Control pop-ups. Click “Yes” to continue the process or “No” to cancel.

PIN Codes

While using Admin By Request, you may see a pop-up asking for a PIN code. This occurs in the rare event an action is blocked by a security policy.

To resolve this:

  1. On the PIN Code pop-up, click “Yes” to continue or “No” to cancel.

On the PIN Code pop-up, click “Yes” to continue or “No” to cancel.

  1. Contact your local IT support team and provide them PIN 1 (151848, in the example image below) and your Computer Name (in the bottom left corner of the pop-up—91K7FS3, in the example image below).

Contact your local IT support team and provide them PIN 1 and your Computer Name

  1. Your local IT support team will provide you a unique code to enter for PIN 2. Enter that code and click “Yes” to continue or “No” to cancel.

Your local IT support team will provide you a unique code to enter for PIN 2. Enter that code and click “Yes” to continue or “No” to cancel.

  1. You now will be able to perform the action.

For detailed guidelines on using Admin By Request in compliance with university policies, please refer to the Privilege Escalation Usage Policy.

 

FAQs

 

I can’t find the Admin By Request icon in my task tray.

Specifics of Admin By Request deployment vary between each school and division. Please open a ticket with your local IT support team, so they can confirm if your computer is eligible, and if so, why the icon is missing.

I’m trying to use Admin By Request to uninstall an application, but it’s not working.

To uninstall an application, it is best to start an admin session or use the additional “Uninstall Program” tool, detailed under Additional Tools. If you still encounter issues, please open a ticket with your local IT support team.

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