Service Catalog

Categories (8)

Administration and Business

Enterprise and local services that support the administrative and business functions of an institution. Includes analytics, business intelligence, reporting, finance, human resources, student information systems, advancement, research administration, event support...
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Communication and Collaboration

IT services that facilitate institutional communication and collaboration needs. Includes e-mail, calendaring, telephony/VoIP, video/web conferencing, unified communications, web content management system, web application development and hosting, media development...
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Desktop and Mobile Computing

Services that enable community members to do their day-to-day work. Includes software installations, general desktop support, computer labs, printing...
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Information Security

Services that provide security, data integrity, and compliance for institutional activities. Includes security services such as virus protection, encryption, privacy impact assessments, information risk management, emergency preparedness, data security, identity management solutions, authorization (i.e., passwords, accounts, and authentication), audit and monitoring systems and services, and data access and stewardship.
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Infrastructure

Enterprise-level hardware, software, systems, and network infrastructure that provide underlying support for institutional activities. Includes data centers, network backbone, wireless, central storage and system backup solutions, server virtualization, and systems management and operations.
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IT Professional Services

Services that are consultative in nature, in contrast to the other categories, which tend to be technology based; these may be a combination of customer-facing and non-customer-facing services. Includes IT training, consulting/advisory services, business continuity/disaster recovery, enterprise architecture, portfolio/project management, and IT Service Delivery and Support
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Research

Services supporting the institution's research activities, including advanced or specialized storage and applications, research data services and software…
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Teaching and Learning

Instructional technology, tools, and resources directly supporting teaching and learning. Includes learning management systems, in-class and online course development, learning analytics, course evalulation, lecture capture, webinars, and other academic tools for faculty and students.
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