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Services or Offerings?
Account Services
  1. Services
  2. Information Security
  3. Identity and Access Management
The "Account Services" Service Offering allows service requests for identity and access management for general access management, new hires, NetID Help, password reset platforms, and termination.
Active Directory
  1. Services
  2. Information Security
  3. Identity and Access Management
The "Active Directory" Service Offering allows service requests and incidents for AD Group Management, AD troubleshooting, and machine account management.
Duo Multi Factor Authentication
  1. Services
  2. Information Security
  3. Identity and Access Management
The "Duo Multi Factor Authentication" Service offering allows incidents for managing and troubleshooting Duo MFA as well as requests for help setting up Duo MDA.
General LMS Questions
  1. Services
  2. Teaching and Learning
  3. Learning Management
The "General LMS Questions" Service Offering allows for requests regarding user access, course assignments, Canvas best practices, course availability, discussions & groups, grade book support, grades, LMS policies, and quizzes.