Search60 Results

Lookup Category Clear Category
Services or Offerings?
Account Services
  1. Services
  2. Information Security
  3. Identity and Access Management
The "Account Services" Service Offering allows service requests for identity and access management for general access management, new hires, NetID Help, password reset platforms, and termination.
Active Directory
  1. Services
  2. Information Security
  3. Identity and Access Management
The "Active Directory" Service Offering allows service requests and incidents for AD Group Management, AD troubleshooting, and machine account management.
Application Integration Request
  1. Services
  2. Information Security
  3. Secure Computing
The "Application Integration Request" Service Offering allows requests for integrating NetID authentication into applications.
Ask a Question
  1. Services
  2. Administration and Business
  3. Student Information Systems
The "Ask a Question" Service offering allows questions regarding Prospective Students, applicants not yet admitted, admitted applicants, current students, former students, parents/guardians, vendors, visiting scholars, Argos users, academic advisors, faculty, other staff, and student systems employees.
Calendar Support
  1. Services
  2. Communication and Collaboration
  3. Email and Collaboration Services
The "Calendar Support" Service Offering allows for incidents regarding Outlook Calendar and Google Calendar.
Change Request
  1. Services
  2. Administration and Business
  3. Student Information Systems
The "Change Request" Service Offering allows for requests for changes in Compass regarding academic advisors, faculty, EAS employees, and other staff.
Collaboration Tools
  1. Services
  2. Communication and Collaboration
  3. Email and Collaboration Services
The "Collaboration Tools" Service Offering allows for reporting of incidents with Microsoft 365 products or Google Suite products.
Computer Support
  1. Services
  2. Desktop and Mobile Computing
  3. Computer and Mobile Device Support
The "Computer Support" Service Offering allows for incidents about computer labs, Linux systems, Mac systems, Windows systems, and virtual desktops as well as requests regarding software and system updates.
Content and File Sharing
  1. Services
  2. Communication and Collaboration
  3. Email and Collaboration Services
The "Content and File Sharing" Service Offering allows for service requests regarding software development version control, file transfer and sharing, file storage, or note-taking applications.
Content Management Support
  1. Services
  2. Communication and Collaboration
  3. Web Services
The "Content Management Support" Service Offering allows for requests for setting up and modifying content management systems, as well as incidents for website troubleshooting.
Course Design
  1. Services
  2. Teaching and Learning
  3. Learning Management
The "Course Design" Service Offering allows requests for Course Content Development, Course Digital Accessibility Review, Pedagogy Best Practices, and creation of course templates.
Course Management
  1. Services
  2. Teaching and Learning
  3. Learning Management
The "Course Management" Service Offering allows for requests regarding duplicate courses, grade submissions, incomplete grades, merging courses, course shells, and request communities.
DHCP
  1. Services
  2. Infrastructure
  3. Network and Connectivity Management
The "DHCP" Service Offering is for service requests to add, modify or remove items in DHCP, as well as incidents troubleshooting DHCP issues.
DNS
  1. Services
  2. Infrastructure
  3. Network and Connectivity Management
The "DNS" Service Offering is for requests to add, modify, or remove an item in DNS or incidents for troubleshooting DNS-related issues.
Duo Multi Factor Authentication
  1. Services
  2. Information Security
  3. Identity and Access Management
The "Duo Multi Factor Authentication" Service offering allows incidents for managing and troubleshooting Duo MFA as well as requests for help setting up Duo MDA.