On-Call Work

Overview

On-call work at Texas A&M University requires employees to be accessible and available to report for duty if needed. Departments must have an approved on-call policy, which outlines the employee’s level of freedom while on-call and whether this time can be effectively used for personal purposes. The policy must be approved by the Classification and Compensation Office before implementation.

Use this service request to ask questions about:

On-Call Work Requirements: Understand the factors that define on-call work and determine employee responsibilities.
Creating or Updating On-Call Policies: Work with your HR Hub Representative and the Classification and Compensation Office to create or modify on-call policies.
On-Call Compensation: Learn about compensation rules for on-call duty and how to apply them.

Eligibility

These services are available to all Texas A&M University departments and employees responsible for or assigned to on-call duties. Each department is responsible for ensuring that an approved on-call policy is in place.

Resources

Fair Labor Standards Act (FLSA) FAQs: Provides answers to common questions about FLSA including minimum wage, overtime pay, and recordkeeping.
System Regulation 31.01.02: Fair Labor Standards: Outlines compliance with FLSA covering minimum wage, overtime, and exemption statuses.
System Regulation 31.01.09: Overtime: Provides guidelines for overtime eligibility and compensation including federal and state compliance, authorization requirements, and compensatory time policies.
Supplemental Compensation Request Form: Used to request additional compensation for Texas A&M University employees, detailing the purpose, amount, and approval process for supplemental pay.

Need More Help?

Click the "Ask an On-Call Question" button on the top right of this page. Complete the required fields and submit the request. You will receive an open ticket notification. If additional information is needed, you will be contacted by the respective support team. Ticket status can be tracked in the portal under the View Tickets tab.

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On-Call Work