Microsoft Teams Calling
Do calls made in Teams use the Centrex phone system?
No. Teams calls are made using voice over IP (VOIP) specific to Teams. Currently this is only for Teams to Teams calls. Texas A&M Technology Services is exploring the possibility of adding full dial-tone phone functionality.
What is the purpose of "Saved" on the profile drop down?
The Saved section of the profile drop down shows items you have saved, such as Chat messages. If you are messaging someone, you can click the three dots next to one of their messages and click "Save This Message."
Can we only add people within our organization to our contacts to make Teams calls?
We also support Teams to Teams calls to other Teams organizations. For example, you can do a Teams to Teams call for someone in the AgriLife Extension Service.
Can you make other contact groups?
Yes. On the Speed Dial page there is a button for "New Group."
Calls to me in Teams are not behaving properly. Some calls are going straight to voicemail, and when I call out, calls only go to their phone. How can I find out what the problem is?
Issues such as this may be a degradation of the Teams service at the vendor level. Whenever there is a degradation affecting Texas A&M users, we try to post that degradation to https://italerts.tamu.edu.
Why do the phone and title information not appear for some people in Teams?
The Phone and Title information are populated from WorkDay. Indivnameuals who are in a Team but not employed by Texas A&M will not have this data.