TAMU-Health - PrinterLogic for Windows

Table of Contents

Overview
Installing PrinterLogic
Adding Printers
Pull Printing for Students
Troubleshooting Common Errors
FAQs

Overview

PrinterLogic is the printing solution for campus members at Texas A&M Health. This article includes the steps to install and configure PrinterLogic for Windows. 

PrinterLogic simplifies network printer management by automating printer mapping based on group and location. It allows campus members at Texas A&M Health to connect to printers independently, reducing IT support needs. By streamlining printer management and enabling direct computer-to-printer communication, PrinterLogic eliminates print server issues. This ensures easier, more reliable printer access for the campus community and helps Technology Services match users with the right printers.

Installing PrinterLogic

  1. To install the PrinterLogic browser extension, navigate to https://tamhealthprint.printercloud.com in a web browser. 
    NOTE: This extension is compatible with Microsoft Edge and Chrome. 
  2. Click Install.

     
  3. In the new browser tab that opens, click on the Edge or Chrome Extension based on the browser you are using. 

     
  4. Click Get (Edge) or Add to Chrome (Chrome). 

     
  5. When prompted, click Add Extension.
     
     
  6. Once the extension is installed, return to https://tamhealthprint.printercloud.com and refresh the page to install the PrinterLogic desktop client. The client gives you access to the PrinterLogic web portal to install printers. 
  7. Click Install. 

     
  8. A file named "PrinterInstallerClient.exe" will be downloaded. Once it is finished downloading, open the file. 
  9. Click Next.

     
  10. Click Install. 
    NOTE: If you are prompted to restart Microsoft Edge, click OK. 

     
  11. Click Finish. 

Adding Printers

  1. To add printers, right-click the PrinterLogic icon in the system tray and select Add Printer. Or, navigate to https://tamhealthprint.printercloud.com in a browser.

     
  2. If you are asked to log in, click HSC PrinterLogic. If you are not asked to log in, skip to step 4. 
    NOTE: If you receive a prompt asking for an authorization code, contact the Health Technology Care Team for further assistance.
     

     
  3. If prompted, log in with YourNetID@tamu.edu and your NetID password. Complete the Duo Security process, if required. 
  4. You should now be able to access the PrinterLogic web portal. Click your location in the list and navigate to the desired printer. 

     
  5. Click the desired printer in the list. 
  6. When prompted, click Yes.
    NOTE: If you would like to set this printer as your default, click the check box for "Set as default printer."
     
     
  7. Once the printer has finished installing, click OK. 

     
  8. You should now be able to print to the newly added printer. 

Pull Printing for Students

Student printers have pull printing enabled, allowing students to send print jobs and release them when the student is at the printer. This ensures documents are printed securely and only when the student is present. 

  1. Ensure you have installed a printer configured for student printing from PrinterLogic already. Send a print job to the installed printer following the normal steps for your operating system.  
  2. In the pop up window that appears after clicking Print, click either Release or Hold.

     
  3. When you are at the printer, navigate to https://tamhealthprint.printercloud.com/ in your web browser.
  4. Click Menu at the top right.
  5. Hover the mouse over Pull Printing and select Print Job Management.
  6. Click on the document in queue that you would like to print. Click Release. 
  7. The document should print and be available for pickup at the selected printer.  

Troubleshooting Common Errors

I do not see any printers listed in the PrinterLogic web portal after installing the desktop client and browser extension. 

  1. Right-click the PrinterLogic icon in the system tray located at the lower right corner of your screen by the date and time. 

     
  2. If you do not see "Logout YourNetID@tamu.edu" as an option in the list, click Login with Idp... and follow the on-screen prompts to log in with YourNetID@tamu.edu. 

     
  3. If after refreshing the page, you are still unable to see a list of printers, click the profile icon at the top right and click Sign out.
  4. Click Login with HSC PrinterLogic and login with your NetID@tamu.edu and your NetID password. Complete the Duo Security process, if prompted. 
  5. You should now see a list of available printers. 

FAQs

How do I have my printer mapped automatically for everyone in my group?

Submit a request to the Health Technology Care Team with the city/building/floor/name of the printer and which group of people should have the printer connected automatically.

Can my printer be hidden so that other people cannot connect to it? 

Yes. Send a request to the Health Technology Care Team with the city/building/floor/name of the printer, which people need access, and a note that it should be hidden.

 

If you have any further questions, email HealthTechCare@tamu.edu or call us at (979) 436-0250.

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