TAMU-Health - PrinterLogic for Mobile Devices

Table of Contents

Overview
Installing PrinterLogic
Adding Printers
Pull Printing for Students
Troubleshooting Common Errors
FAQs

Overview

PrinterLogic is the printing solution for campus members at Texas A&M Health. This article includes the steps to install and configure PrinterLogic for mobile devices. 

PrinterLogic simplifies network printer management by automating printer mapping based on group and location. It allows campus members at Texas A&M Health to connect to printers independently, reducing IT support needs. By streamlining printer management and enabling direct computer-to-printer communication, PrinterLogic eliminates print server issues. This ensures easier, more reliable printer access for the campus community and helps Technology Services match users with the right printers.

Installing PrinterLogic

1. Open the Google Play Store (Android) or App Store (iPhone) on your mobile device. 
2. In the search field, type PrinterLogic.
3. Locate the PrinterLogic App and click the Install button.
   
    
4. Once installed, open the app. When prompted, type https://tamhealthprint.printercloud.com and click Next. 
   
    
5. Click SIGN IN WITH HSC PRINTERLOGIC.
   
    
6. In the browser window that opens, log in with YourNetID@tamu.edu and your NetID password. If prompted, complete the Duo Security process. 
7. You should now be logged into the PrinterLogic app. 

Adding Printers

1. In the PrinterLogic app, click Add Printer. 
   
    
2. Click your location in the list and navigate to the desired printer. 
3. Click the desired printer in the list. 
4. Once the printer has finished installing, click OK. 
5. You should now be able to print directly from your mobile device to the newly added printer. 

Pull Printing for Students

Student printers have pull printing enabled, allowing students to send print jobs and release them when the student is at the printer. This ensures documents are printed securely and only when the student is present. 

1. Ensure you have installed a printer configured for student printing from PrinterLogic already. Send a print job to a PrinterLogic printer.
2. In the pop up window that appears after clicking Print, click either Print or Hold.
   
    
3. When you are at the printer, open the PrinterLogic app or scan the QR code available at the printer. 
4. Click Print Release at the bottom and select the document you would like to print. 
5. Click Print. 
   
    
6. Select the desired printer in the list and click the Send button at the lower right.
7. The document should print and be available for pickup at the selected printer.  

Troubleshooting Common Errors

I receive an error when trying to print: "Unable to get printer details from server."

First, log out of the PrinterLogic app and log in again. Then, resend the print job to the desired printer.  

When I try to print from an iPhone or iPad, the print preview screen buffers and does not load. 

Change the default browser app on your mobile device to a browser other than Safari. 

FAQs

How do I have my printer mapped automatically for everyone in my group?

Submit a request to the Health Technology Care Team with the city/building/floor/name of the printer and which group of people should have the printer connected automatically.

Can my printer be hidden so that other people cannot connect to it? 

Yes. Send a request to the Health Technology Care Team with the city/building/floor/name of the printer, which people need access, and a note that it should be hidden.

If you have any further questions, email HealthTechCare@tamu.edu or call us at (979) 436-0250.