Axonius FAQ

Table of Contents

What is Axonius?
What kind of device data is available in the system?
How do I find "my" devices?
What if the data I'm looking for does not exist in the system?
Can Axonius make changes to my systems?
How do I make a query?
What field names should be used when making a query?

What is Axonius?

Axonius is the software product that runs our IT Asset Management system. 

What kind of device data is available in the system?

Any data that a connected system is aware of about a device is shown within the system. For example, if your device exists within Active Directory and we have a connection to that AD, then any data AD has about the device will be ingested into the system.

How do I find "my" devices?

As groups are onboarded into the system, "base" queries that identify and define specific groups of devices are created. For example, the query Base - Technology Services identifies devices specifically belonging to Technology Services, whereas Base - School of Education shows devices belonging to the School of Education. These base queries act as building blocks for more advanced queries, like finding devices that belong to a certain group and are missing specific software, but have security updates installed. If you believe that the Base query for your area is not accurate, please email it-assets@tamu.edu so that we can correct the underlying logic to your Base query.

What if the data I'm looking for does not exist in the system?

If the data you’re looking for is missing or there are gaps in the data about devices and assets that you control, please email it-assets@tamu.edu. We will be happy to meet with you to discuss how to close the gap or add a data source from your unit.

Can Axonius make changes to my systems?

No. Axonius can not make changes to systems, devices, or assets. When setting up connection to systems, we use read-only accounts and ensure permissions are set so that changes cannot be made.

How do I make a query?

A query can be created by utilizing the Query Wizard on the Devices page and then saving the query.

What field names should be used when making a query?

This will vary depending on your goal. We recommend using the Query Wizard with "Aggregated" (Axonius logo) selected as the source and then searching or scrolling through to select from the fields available. Aggregated fields are standard fields (i.e. Host Name, Open Ports, OS Type, Installed Software, Domain, Device Model, etc.) that are universal across many sources of data. Once you are comfortable with the available "Aggregated" fields, you can explore fields from individual sources (i.e. SCCM: Client installed or Crowdstrike: Policies) by changing the "Aggregated" dropdown to the corresponding logo.

Resources

The Axonius online training videos are a helpful resource and starting point as you begin to use the tool. Additionally, we are happy to meet with any group that would like specific training on how to use the IT Asset Management system. Please email it-assets@tamu.edu with any questions.