Overview
This article will cover some basic troubleshooting steps that you can take when you are having issues accessing your TAMUS Single Sign On (SSO) account at sso.tamus.edu.
General Troubleshooting
- If you are getting an error that your username or password is incorrect, "Logon attempt failed/invalid Username or Password", first make sure you are using your nine digit UIN as your username (it has the following format: 123004567). Your UIN is assigned to you when you become affiliated with the university and is unique to you. If you do not know your UIN, contact your HR representative for assistance recovering it. Additionally, try typing in the login information manually if you have your browser remembering it; it may be remembering an old password.
- If you have forgotten your password, use the "forgot password" link on the page to reset it. If you are unable to do so, click the "Trouble Logging In?" link below, or visit http://it.tamus.edu/sso/central-admin-list/. Locate your administrator based on your location and contact them for assistance.
- If you receive an error that your account is locked, "Logon attempt/locked Account", you will need to contact your central administrator for assistance unlocking it. Help Desk Central does not have the ability to unlock SSO accounts. Visit http://it.tamus.edu/sso/central-admin-list/ for a list of central administrators.
- If you are having issues using Duo 2-Factor Authentication with SSO, you may contact your central administrator for assistance. Visit http://it.tamus.edu/sso/central-admin-list/ for a list of central administrators.
- If the webpage looks strange or you get an unknown error, it may be caused by an issue with your browser. There are two things you can do to fix this:
- Make sure your browser is up to date and ad blockers are disabled. Most of the time your browser will update itself automatically, but you may need to update your operating system to update your browser. If you are unsure of how to do this, contact your Departmental IT if on a device owned by your department or Help Desk Central if you are on a personal device.
- Clear the cache and cookies of your browser. For more information on how to do so, visit u.tamu.edu/cc.
Frequently Asked Questions
Q: Is my SSO Duo account the same as my TAMU NetID Duo account? Why do I have two? Can I use just one?
A: No, they are not the same. While it is all within the same application, there are different instances of Duo; the regular TAMU Duo is managed by the Division of IT, TAMUS/SSO Duo is managed by TAMUS IT. For more questions regarding SSO Duo, contact your HR representative or your central administrator. Visit http://it.tamus.edu/sso/central-admin-list/ for a list of central administrators.
Q: I need to get into SSO immediately. Is there a work-around that I can do to log in?
A: Yes! If you have another campus agency login (such as a NetID and password), you can click on the corresponding box to log in using the agency credentials. If you have issues using that login, contact the help desk responsible for managing the login (for example, for NetIDs call Help Desk Central).
NOTE: Logging in with a campus agency login will not unlock your SSO account, but you can choose this option to log in any time you wish.
Q: Why do I have to call TAMUS for assistance with my SSO account? Can't Help Desk Central unlock my account?
A: Unfortunately, SSO is entirely managed by the TAMU Systems office and only they have the ability to unlock or make changes to SSO accounts. Your TAMUS central administrator is usually the best point of contact for help with your SSO account.