Overview
If you are unable to sign in to the Microsoft Teams Desktop App it could be possible that the previous Teams update is causing authentication errors.
Instructions
If you are experiencing these authentication errors please follow the steps below:
- Right click in the system toolbar and "Exit" Teams.
- In the Windows search bar type %appdata% and select "Open" under the App Data Folder.
- Select "Roaming" folder.
- Select "Microsoft" folder.
- Select "Teams" folder.
- Delete the settings .json file
You should now be able to log into Teams using the New Authentication Method.
If you are continuing to experience issues or need assistance following the previous directions please feel free to contact us via phone call, online chat, or Email.