Access the Knowledge Base
Access the Knowledge Base by clicking the Open Knowledge Base button on the IT Service Portal homepage or clicking Knowledge Base in the maroon navigation bar.
Search the Knowledge Base
You can search the Knowledge Base in several ways:
- Click the Search link in the gray menu bar to search for a specific topic.
- You can also click the globe button in the top right of the portal and select Knowledge Base. Enter a search query and click the search button.
- Browse categories and articles within them from the Knowledge Base’s main page.
- Click Popular Articles, Recent Articles or Popular Tags in the right sidebar.
Need More Help?
If you can’t find what you’re looking for, you can submit a General IT Support Request.
Email Help Desk Central at helpdesk@tamu.edu or call 979.845.8300 for help using the IT Service Portal.