Getting Started with the IT Service Portal

How to get the most out of the new Texas A&M University IT Service Portal.

Articles (6)

Pinned Article IT Service Portal Overview

The IT Service Portal provides a single website for Texas A&M students, faculty, and staff to request IT services, find instructions or self-help resources, request tech help and view the status of their tickets.

How to Submit, View and Edit Tickets

The IT Service Portal lets you quickly submit, view, comment on or cancel your request tickets.

How to Use the Knowledge Base to Find Answers

The Knowledge Base is a list of help articles on many of the services and systems that Technology Services operates.

How to Use the Service Catalog to Request Service

The Service Catalog is where the requestable services that Technology Services provides to faculty, staff, and students are located

TeamDynamix - Proxy Email Address Error

Causes, solutions, and exceptions for TDX error messages like "This message was proxied..."

TeamDynamix - What to Expect

Current configuration decisions and general overview of the TAMU IT TeamDynamix portal.