Submit a Ticket
You can use the Service Catalog to submit a ticket to request service or get help. See How to Use the Service Catalog to Request Service for more information. If you can’t find the service you’re looking for, you can submit a General IT Support Request.
You will receive an email from ittickets@tamu.edu when you submit a service request and when your ticket is updated or resolved. You can communicate with Technology Services by replying to the email or going to the IT Service Portal adding a comment in the ticket.
View Your Tickets
You can view your tickets on the Ticket Request page in the IT Service Portal. Access the Ticket Request page by clicking the “Log In to See Tickets” button on the IT Service Portal homepage. You may be asked to sign in with your NetID and password.
*If you are already signed in, you can also click “Services” in the maroon navigation bar and then click “Ticket Requests” in the gray menu bar.
Tickets with a status of New, In Process or On Hold will be listed; click a title to open the ticket. To include Completed and Canceled tickets, open Status Class and check “Select all.”
Edit Your Tickets
There are several actions you can take when viewing a ticket:
- Click Add an Alert to be alerted when the ticket is resolved, due, in process, overdue or when all tasks are complete.
- Click Comment to add a comment to the ticket. *When adding a comment through the portal, be sure to click the people icon above the comment field. This will notify everyone involved with the ticket that you have made a comment!
- Click Add an Attachment to attach a file to the ticket.
- Click Withdraw the Request to withdraw the ticket if you no longer need assistance and the ticket is not already completed.
Need More Help?
Email Help Desk Central at helpdesk@tamu.edu or call 979.845.8300 for help using the IT Service Portal.