Print Refund Request
To Request a Print Refund:
First, check that your account was charged for a missing or a problematic print. Log into http://aggieprint.tamu.edu with your NetID and password and click the ''Activity'' tab.
Next, confirm that you are eligible for a print refund by checking the lists below.
We issue print refunds for:
•Printouts of poor quality due to printer malfunction
•Printouts for which you are charged, but which do not print
We do not issue print refunds for:
•Printouts of poor resolution due to file quality
•Problems due to misinformation from faculty or instructors (i.e. telling students incorrect information)
•Problems due to customer error
•Problems due to misconfigured printing options (i.e. greyscale box checked on color printouts)
•Printouts older than 3 business days at the time of the request
If you would like to request a print refund for one or more printouts that you have been charged for you will need the following:
•Your print charge information (available at http://aggieprint.tamu.edu)
•Your printout (if something printed)
•A completed online print refund request form (available at u.tamu.edu/PrintRefundRequest)
Upon submission of the online print refund request form, you will receive 2 emails. The first email will be a confirmation email of your print refund request. The second email will be from TAMU IT and will contain a seven-digit reference number following the word "INC".
If you are turning in a printout, please write this reference number on your printout and submit it to one of the following locations:
•Student Computing Center, Resource Desk
•Blocker, Print Room 130A
•West Campus Library Lab, Print Room 136
Thank you for taking the time to complete the print refund request form. If you have any questions about your print refund request, you may reply to the email from TAMU IT that you received containing your seven-digit INC number.
*** Not all requests will result in a refund.***
If you have any further questions, email helpdesk@tamu.edu or call us at (979) 845-8300.