What is Twingate?
Twingate is a game changing product that makes it possible for enterprises to replace old VPN technologies completely while providing seamless User Experience and better protection against security threats. In short, Twingate will allow you to access company resources from anywhere just as if you were in an office in a secure way.
The Twingate Client
The Twingate Client is what you will use to authenticate and gain access to internal company resources.
The Client should already be installed on your Mac computer (as per company policy) and be visible in the list of Applications installed and in the top bar of your screen:
(NOTE: If not present on your device, head over here to download the right client for your own device.)
Opening the Twingate Client
The first time you open the Twingate Client on your device, you may be prompted to “add a VPN Configuration”.
This is normal and will only appear upon first connection.
Go ahead and click “Allow”.
Once passed the initial prompt, you may be asked to “enter a network name” in the Twingate Client.
If the name is not pre-populated for you, please use the following name and press “Join Network”: tamu.twingate.com
Once your Twingate Client knows what Network Name to connect to, a tab will automatically open and ask you to authenticate with your company’s default Identity Provider (TAMU, etc.): Go ahead and authenticate with your credentials.
Once authenticated, the Twingate Client will ask you to Allow Notifications.
Go ahead and accept: this will allow the Twingate Client to occasionally prompt you to re-authenticate whenever needed.
Great! You should now be connected to Twingate and have access to internal company resources.
A good way to double check is to simply click on the Twingate icon at the top of your screen.
It should display a green dot next to your email address at the top, indicating that the connection is active and it should also display a list of Resources you now have access to, just like if you were in an office:
Re-Authenticating with the Twingate Client
If the Twingate Client shows a gray dot in the task bar (see below), it simply means that you are trying to access a Resource and need to re-authenticate before you can connect to that Resource.
If this happens, simply click on the gray dot then click on “Additional Authentication Needed” to be prompted for your credentials.
Disconnecting the Twingate Client
If you want to disconnect the Twingate Client for some reason, simply click on the Twingate icon at the top and click “Log Out & Disconnect”.
What to do when in the office
If you are in the office, you do not need to turn on or connect to the Twingate Client: You will already have access to all the Resources you need!
If you run into any issue while connecting your Client Twingate, please contact: helpdesk@tamu.edu