Report a TrainTraq Issue

Overview
Texas A&M System employees are encouraged to report issues related to accessing TrainTraq, assignments, course completion, reports, and payment accounts.  Submission by way of the incident form ensures concerns are addressed promptly and effectively.
Use this service request to ask questions about:
  • TrainTraq Access Issues: Login problems, password recovery, TrainTraq not appearing on the SSO Menu, etc.
  • TrainTraq Assignment Issues: Issues related to training assignments, completion status, and deadlines.
  • TrainTraq Course Issues: Problems with course content, technical difficulties, and course availability.
  • TrainTraq Reports Issues:  Problems with accessing, generating, or interpreting reports within TrainTraq
  • Payment Account Issues:  Problems with adding and removing payment information in TrainTraq.
Eligibility
All Texas A&M University System member employees.
Resources
  • Add and Remove Payment:  Guidance on how to add and remove payment information within the TrainTraq system.
  • Payment Account Information: Provides guidance on how to add and remove payment information within the TrainTraq system. This video is designed to help employees manage their payment account details effectively.
  • Training Compliance:  Learn about the mandatory training requirements for Texas A&M University employees, including how to access and complete required courses through TrainTraq to ensure compliance with university policies and regulations.
Need More Help?

Click the "Report a TrainTraq Issue" button on the top right of this page.  Complete the required fields and submit the request. You will receive an open ticket notification.  If additional information is needed, you will be contacted by the respective support team.  Ticket status can be tracked in the portal under the View Tickets tab.

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