Printing Using Open Access Labs (OAL) Equipment
Both color and black-and-white printing is available to all registered students, faculty and staff using either an OAL machine or by using AggiePrint from a laptop, tablet or phone.
Print Rates
There are charges associated with all printing that occurs in the Open Access Labs (OAL). Each student gets a $30 print allocation each semester and $15 for the summer semester. Once the allocation is used, students must add money to their account to continue printing. To add money, visit https://print.tamu.edu
The current print rates are:
“If you have any further questions, email helpdesk@tamu.edu or call us at (979) 845-8300.”
Print Charges
Your current print balance will be displayed on a pop-up screen every time you print. You can also sign in to a Print Kiosk to see your print balance. Click here to see more information about kiosks.
Student Printing
Each student receives a $30 print allocation each semester and $15 for the summer. This allocation may be used for any type of printing including black-and-white, color, and 11 x 17 printing (both black-and-white and color) and plotter printing.
In order to print more than what is covered by the print allocation, students must add funds to their account by visiting https://print.tamu.edu. When a student prints something, a pop-up appears containing the cost of the current print job, their remaining account balance and an option to approve the print job.
Students Printing for Professors
Students needing to print on departmental accounts must have the department setup the student with a print authorization on a departmental account.
When a student has a departmental authorization, they may select the departmental account when releasing the job on the pharos release station.
Students needing to have print charges go to a departmental account, need to have the department email Account Services requesting the student be added to the departmental account. Currently, this option only works on the plotter.
Faculty Printing
OAL print allocations are automatically created for faculty. Faculty charges will be billed to and paid for by the Associate Vice President for Academic Services.
“If you have any further questions, email helpdesk@tamu.edu or call us at (979) 845-8300.”
Print Refund Request
To Request a Print Refund:
First, check that your account was charged for a missing or a problematic print. Log into http://aggieprint.tamu.edu with your NetID and password and click the ''Activity'' tab.
Next, confirm that you are eligible for a print refund by checking the lists below.
We issue print refunds for:
•Printouts of poor quality due to printer malfunction
•Printouts for which you are charged, but which do not print
We do not issue print refunds for:
•Printouts of poor resolution due to file quality
•Problems due to misinformation from faculty or instructors (i.e. telling students incorrect information)
•Problems due to customer error
•Problems due to misconfigured printing options (i.e. greyscale box checked on color printouts)
•Printouts older than 3 business days at the time of the request
If you would like to request a print refund for one or more printouts that you have been charged for you will need the following:
•Your print charge information (available at http://aggieprint.tamu.edu)
•Your printout (if something printed)
•A completed online print refund request form (available at u.tamu.edu/PrintRefundRequest)
Upon submission of the online print refund request form, you will receive 2 emails. The first email will be a confirmation email of your print refund request. The second email will be from TAMU IT and will contain a seven-digit reference number following the word "INC".
If you are turning in a printout, please write this reference number on your printout and submit it to one of the following locations:
•Student Computing Center, Resource Desk
•Blocker, Print Room 130A
•West Campus Library Lab, Print Room 136
Thank you for taking the time to complete the print refund request form. If you have any questions about your print refund request, you may reply to the email from TAMU IT that you received containing your seven-digit INC number.
*** Not all requests will result in a refund.***
“If you have any further questions, email helpdesk@tamu.edu or call us at (979) 845-8300.”
How to use the Print Kiosk
Overview
Releasing your print job is as simple as "Swipe, Select, Print!". Print Kiosks maintained by the Open Access Labs (OAL) allow students, faculty, staff and some visitors (anyone with a NetID) to print in the libraries and various buildings across campus as well as all of the OAL computer labs. For more information regarding the use of OAL print kiosks, see Using the Print Kiosks to Release Print Jobs in the Open Access Labs (OAL)
Using AggiePrint
AggiePrint is a tool that allows on-the-go printing to the Open Access Labs print kiosks from smartphones, laptops and virtually any device with email capabilities. To get started, send a file you want to print to aggieprint@tamu.edu. All Texas A&M students, faculty, and staff can use AggiePrint.
AggiePrint Locations
Mobile printing is available from anywhere. Once you submit your print job via email, you can pick up the printouts at any mobile-enabled print kiosk. You must pick up your printout within two hours of submitting it.
Look for the Mobile Enabled sticker at kiosks located at:
- Evans Library (1st Floor Reading Room)
- Horticulture & Forest Science Building (Room 119X)
- Memorial Student Center 1st Floor
- Medical Science Library (EC)
- Student Computing Center (2nd floor kiosk)
- West Campus Library (3rd floor kiosk)
- University Apartments Community Center (UACC)
Using AggiePrint
1) Email a file to Aggieprint@tamu.edu with your desired print materials attached. Accepted file types include Word, Excel, PowerPoint, Visio, PDF, Images, TXT, CSV and RTF. Files must be less than 50 MB.
2) If you’ve never sent a file from a particular email address, you will receive an email from AggiePrint with instructions on how to register your email. If you are sending from a registered email address, you will receive an email from AggiePrint when your files are ready to be printed.
3) Go to any mobile-enabled print kiosk on campus and release your prints. Print jobs will be stored for two hours. Note: The cost of these prints will be deducted from your TAMU print balance once you release the prints from a print kiosk. To learn more about print kiosks and their locations around campus, refer to the Print Kiosk section above..
For additional help with AggiePrint, visit:
https://service.tamu.edu/TDClient/36/Portal/KB/ArticleDet?ID=856
For additional support, please contact Help Desk Central at hdc@tamu.edu or 979.845.8300.