Twingate - Frequently Asked Questions

 

What is Twingate?

Twingate is being pilot tested by a small group of users in Technology Services, and permanent implementation depends on further analysis and available funding. Permanent systems or processes should not be built around this product.

Twingate is a modern alternative to traditional VPNs that allows you to securely access work resources from anywhere. It's designed to be easy to use - you simply install an app, log in with your NetID credentials, and then you can access the TAMU files and applications you need. Twingate aims to improve security while making remote work smoother for employees.

 

Is Twingate a VPN?

Twingate differs from a traditional VPN in three key ways:

  1. It's usually easier to use - you just log in to an app instead of connecting to a VPN.
  2. It's more secure because it only gives you access to specific resources you need, rather than the entire network.
  3. It generally performs better, so you might notice faster connections to university resources.

 

What is Zero Trust Network Access (ZTNA)?

How it works

ZTNA uses an adaptive trust model, where access is granted based on a need-to-know basis. ZTNA solutions default to deny, only granting access to services that users have been explicitly granted.

 

How it differs from VPNs

ZTNA differs from virtual private networks (VPNs) in that ZTNA only grants access to specific services or applications, while VPNs grant access to an entire network.

 

Benefits

ZTNA can help eliminate gaps in other secure remote access technologies and methods. It can also help secure access and enhance application security, preventing unauthorized users from accessing sensitive corporate data.

Learn more about Zero-Trust Network Access

 

What is considered a university resource?

A resource in Twingate is any network location that you want to provide secure access to.

Examples of Common University Resources You Might Use

Websites and Web Applications

  • TAMU websites
  • Department intranet sites
  • Internal tools and dashboards
  • Web-based software you use for work

Shared Drives and Files

  • Department file shares
  • Collaborative project folders
  • Document management systems

Work Applications

  • Database applications
  • Special software that usually only works on campus
  • Development and testing environments

 

Do I need to uninstall Cisco AnyConnect VPN to use Twingate?

No, you only need to close the Cisco VPN client while using Twingate.

 

I’m having trouble accessing a university resource.

Our university cybersecurity policy requires that connections to university resources be authenticated every five days. If you’re having trouble accessing a resource then please ensure that all resource connections are currently authenticated.

Twingate - Reauthentication on All Devices

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Network and Connectivity Management services deliver comprehensive support across various network components. From switch and cable management to IP address, firewall, and VPN support, robust connectivity is ensured. Additionally, requests for guest network access, partner organization connections, and provide monitoring for optimal network performance are supported. Assistance extends to wired, wireless, and fiber support, ensuring seamless connectivity for operations