Outlook - Adding a Shared Mailbox

Overview

Using a shared inbox aids in collaboration by allowing email to be received in a mailbox that is accessible to multiple people and exists outside of any single individual's personal inbox. In order to access a shared mailbox, an owner of the mailbox must add you to the mailbox.

Instructions

Outlook Desktop App

1. 1. In Outlook, click File
   2. Click Add Account
   3. Enter the shared mailbox email address in the Email Address field and click Connect.
      Note: Neither manual setup nor additional server types are supported by Texas A&M Technology Services
      
      
       
   4. Enter your NetID@tamu.edu into the Sign in Microsoft prompt and click Next
      
      
       
   5. Enter your NetID password into the Password prompt and click Sign in
      
      
       
   6. You will receive a Duo authentication request. Select a method (Push, Call, etc.) of authentication to verify your identity
   7. You will be presented with the following image to restart Outlook, confirming your account has been added
      
      
       

   Outlook for the Web

   1. Navigate to https://outlook.office.com/mail/NameOfSharedMailbox@tamu.edu
   2. Enter your NetID@tamu.edu into the Sign in prompt and click Next.
      
       
   3. Enter your NetID password in the Password prompt and click Sign in
      
      
       
   4. You will receive a Duo authentication request. Select a method (Push, Call, etc.) of authentication to verify your identity