Email Support

Overview

This service provides assistance with email-related issues. It includes troubleshooting email problems, configuring email clients, managing spam filters, and ensuring secure and efficient email communication within the organization.

Get Started

Click the Email Support button on this page to open the Form directly or see additional information via the Service Offering link(s) at the bottom right of this page

Request

Fill out required fields, submit request, you'll receive an open ticket notification, if further info is needed you'll be contacted by support team, ticket activity can be tracked in the portal, and you'll receive a notification once the ticket is completed.

Learn More

More information may be obtained via keyword search in the Knowledge Base.

 
Email Support

Related Articles (39)

Campus Email Delivery Overview
An explanation of how email delivery works within a TAMU environment.
Email - External Sender Tags
The feature that tags emails from external senders to help users identify potentially unfamiliar or untrusted sources.
Email - Spoofing and Imposters
An overview of email spoofing and how attackers use impersonation techniques to deceive recipients into believing emails are from legitimate sources.
Email Routing - Retiree Information
Guidelines on ensuring these emails are properly routed to the appropriate department or personnel for a timely response and include best practices for handling retiree-specific requests, such as benefits inquiries and retirement status updates, to ensure efficient and accurate communication.
Email Security - DMARC, SPF, DKIM
An overview of each protocol’s role in enhancing email security and offers best practices for implementing them to ensure safe and trusted email communication.
Email Signing Certificate Requests
A guide for requesting an email signing certificate, which is used to verify the authenticity and integrity of an email message.
Exchange - Configuring Mail for macOS
Step-by-step guide on how to set up and configure an Exchange email account in the Mail app on macOS.
Exchange - Configuring Outlook for Android
Detailed instructions on how to set up an Exchange email account in the Outlook app on Android devices.
Exchange - Configuring Outlook for iOS
Detailed instructions on how to set up an Exchange email account in the Outlook app on iOS devices.
Exchange - Configuring Outlook for macOS
Detailed instructions on how to set up an Exchange email account in the Outlook app on macOS devices.
Exchange - Configuring Outlook for Windows
Detailed instructions on how to set up an Exchange email account in the Outlook app on Windows devices.
Exchange - Configuring Thunderbird
Step-by-step instructions on how to set up an Exchange email account in the Thunderbird email client.
Exchange - Forwarding Email as an Attachment
Instructions on how to forward an email as an attachment to an Exchange account
Exchange - Managing Shared Mailboxes
Guidance on how to manage shared mailboxes within an Exchange environment.