TAMUDirect - Do Not Have Permission to Moderate TAMUDirect

Overview

TAMUDirect messages can be moderated in two ways: Replying to the moderation message or clicking the moderation link in the message. If you receive the error message "You do not have permission to send this message,
 "You do not have permission to moderate this list," or a variation of that, the solution will depend on how you chose to approve the message.

Approval by replying to the moderation message.

Approval by clicking the moderation link.

Approval by replying to the moderation message.

If you try to approve a TAMUDirect message by replying to the moderation email and receive an error that says you do not have permission to send the message, the most likely reason is that you are sending email from an email address that is not a moderator for that TAMUDirect list. This is most frequently the case if you send email from a departmental email address such as @exchange.tamu.edu, @chem.tamu.edu, etc. The solution for this error is to add your sending email address to your TAMUDirect list as a moderator.

1. Go to https://tamudirect.tamu.edu and click Get Started
2. If you want to add an address to only one address, click Edit to the right of the list.
3. Click the plus sign next to Add Member below the list of members.
4. If you want to add an address to all of the lists you own, click the plus sign next to Add a Member to All of My Lists below the list of your lists.
5. Enter the name and email address you want to add. If the address needs to be a moderator of the list(s), make sure that Can Moderate is selected to the right of the email address.
6. Click on Add Member.

Approval by clicking the moderation link.

TAMUDirect is powered by Google Groups. As a result, moderation of messages sent via TAMUDirect is dependent on the Google account you are logged in with at the time you moderate the message.

If you are logged in with a non-TAMU Google account, or not logged in at all, this can lead to the error message "You do not have permission to access this content" when attempting to approve a message.

Another cause for receiving this error could be if the email or user is not added as a moderator. 

Check Which Account You Are Logged In With and Change Accounts If Needed

If you are logged into Google with a Google Account, you should have a round icon in the upper right corner of the Google screen. If you have not provided a profile picture for this account, it will be a solid color with the first letter of your first name. If you do not have a circle and instead have a Sign In button, you will need to sign in.

1. Click the round icon in the upper right corner of the page.
2. The email address of the active account you are logged in with will be displayed at the top of your list of Google accounts.
3. If your Texas A&M Google account is displayed, but is not the active account, you will need to click it from the list of available accounts.
4. If your Texas A&M Google account is not listed, you will need to click Add Account.

Signing In or Adding an Account

If you get an error approving a message, check the upper right hand corner of your Google Groups screen. If you see a Sign In button, then you will need to log in to Google Groups.

1. Click Sign In at tamudirect.tamu.edu
2. Enter your Texas A&M Google Account email address. This is typically your NetID@tamu.edu email address.
3. You should be taken to a Central Authentication Service login screen where you can enter your NetID and your NetID password.
   • If you are not taken to a Central Authentication Service login screen, then your Texas A&M Google Apps account has not been claimed.
   • If you are already signed into a TAMU system that used the Central Authentication Service, you will automatically be logged into your Texas A&M Google account. Check in the upper right corner of the page to verify that you have been switched to your Texas A&M Google account.
4. You will be returned to the Google Group for your course. You can then approve the message.

Adding Moderator or an Email to Moderate 

If a moderators email has not been added specifically to the moderator list,it can result in the message: "No Permission to Modify Group" even though they have been granted access or have already tried to approve the message as received in their email.

1. Login to tamudirect.tamu.edu
2. Click on the tamudirect group that permission is denied for
3. Click 'Add Moderator'
4. Enter in gmail, First Name, and Last Name for moderator
5. Save

Claim Account

If you need to claim your Texas A&M Google Apps account, go to https://google.tamu.edu/.

1. At the bottom of the screen, click the blue square labeled "Go to Google! Claim Your Texas A&M Google Account."
2. If you are prompted to do so, log in with your NetID and your NetID password.
3. On the Aggie Account Gateway page, you should be on the EMAIL SETTINGS tab. Scroll down to the section labelled "Texas A&M Gmail Account Status."
4. Make sure that the first option is selected. This option should start with "I would like to claim a Texas A&M Google Apps account."
5. Click Save.