Popular Services
Computer and mobile device support offers assistance for various needs, including computer support, equipment support, and software support. Additionally, we provide loaner equipment and mobile device support.
Identity and Access Management Services offer comprehensive support for managing NetIDs, user account access, Duo MFA, identity data reporting and the TAMU white page directory.
Software and Applications Distribution services offers support for the installation and licensing provisioning for software and applications utilized across Texas A&M. Includes both cloud-based and desktop software.
IT Service Delivery and Support services offer comprehensive assistance, including Knowledgebase access, handling special event inquiries, and seamless external support transfers from College Station or TDX. With our dedicated support team, we ensure efficient resolution of general queries and smooth service delivery to meet IT needs
Network and Connectivity Management services deliver comprehensive support across various network components. From switch and cable management to IP address, firewall, and VPN support, robust connectivity is ensured. Additionally, requests for guest network access, partner organization connections, and provide monitoring for optimal network performance are supported. Assistance extends to wired, wireless, and fiber support, ensuring seamless connectivity for operations
Our IT Professional Services provide expert consulting and project management to assist you in effectively leveraging technology. From system integration and software development to IT strategy and architecture, our experienced professionals deliver customized solutions to meet your specific business requirements.
Learning Management services offer comprehensive support for Canvas, Texas A&M University's Learning Management System (LMS). Canvas is a secure, centralized system that features grade centers, assignments, quizzes, content management tools, and more. Faculty, academic staff, and students receive support for course design and management, addressing general LMS questions, and providing support for LMS tools.
We provide printer support, Including Installation, Maintenance, Moves, Supplies, and Troubleshooting. We also provide fax support.
Collaboration Services offer robust support for various collaborative needs, including calendar management, communication tools, and content and file sharing.
Email Security offer support for managing Email Phishing and Filtering, Quarantine, DNS Record Requests, SMTP Authorization, and 3rd Party Mailer Requests.
Our Communication and Collaboration services facilitate seamless interaction and teamwork within your organization. We offer solutions for email, instant messaging, video conferencing, and collaborative platforms that enhance communication and drive productivity.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Texas A&M University provides access to protected versions of many AI services. When accessed with your NetID and password, campus members can confidently utilize these AI resources, knowing they comply with university data protection policies and contractual agreements, ensuring your data remains private and is not used for external model training.
Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.
Web services encompass expert support for all web-related needs from consulting to ensure effective website strategies, to content management support for seamless updates. Additionally, support is provided for ongoing maintenance and support for any website-related issues are offered.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Ensuring that faculty and other course creators have the knowledge and assistance they need to optimize their effectiveness in using teaching and learning technologies, including e-text development and online course development.
Hardware Lifecycle Services offer support for asset stickering, consulting, procurement, disposal, installation and equipment moves, surplus, and hardware issues. It also offers Event Assistance.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Our IT Professional Services provide expert consulting and project management to assist you in effectively leveraging technology. From system integration and software development to IT strategy and architecture, our experienced professionals deliver customized solutions to meet your specific business requirements.
Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
Assessing or enabling accessibility of academic software, enterprise applications, or electronic/digital resources. Might include accessibility reviews, defining standards, analysis, or end-user training/awareness.