Popular Services
The "TDx Support" Service Offering allows requests for reporting issues, asking questions, or submitting enhancement requests for the Team Dynamix platform.
The "Computer Support" Service Offering allows for incidents about computer labs, Linux systems, Mac systems, Windows systems, and virtual desktops as well as requests regarding software and system updates.
The "Account Services" Service Offering allows service requests for identity and access management for general access management, new hires, NetID Help, password reset platforms, and termination.
The "Other Support" Service Offering allows requests for adding or modifying academic, financial, general and operational inquiries.
The "Hardware Support" Service Offering allows for service requests for hardware-related technical assistance in clinical and research projects.
The "Software Installation" Service Offering allows requests for department specific, institutional or enterprise software to be installed.
The "Email Support" Service offering allows for requests involving Email Relays or Email Inbox Creation, as well as incidents to be opened on Email issues.
The "VPN Support" Service Offering is for incidents to troubleshoot Virtual Private Network (VPN) connections.
The "Mailing Lists" Service Offering allows for requests involving creating, modifying, or cancelling mailing lists and altering permissions for mailing lists.
The "Website Support" Service Offering allows for requests regarding content/design updates, enhancements, and change requests, as well as incidents reporting bugs or outages.
The "Wired Support" Service Offering is for service requests to set up wired network connections or incidents troubleshooting wired connections.
The "Knowledge Base" Service Offering allows requests for adding and modifying items within the Knowledge Base
The "Software Licensing" Service Offering allows requests for department specific, institutional, or enterprise software licenses.
The "Content Management Support" Service Offering allows for requests for setting up and modifying content management systems, as well as incidents for website troubleshooting.
The "Report a Problem" Service Offering allows incidents to be reported within the Compass or Howdy Portal for prospective students, applicants not yet admitted, admitted applicants, current students, former students, parents & guardians, vendors, visiting scholars, Argos users, academic advisors, faculty, EAS employee, and other staff.
The "Loaner Equipment" Service Offering allows for requests to borrow devices for short-term needs.
The "Calendar Support" Service Offering allows for incidents regarding Outlook Calendar and Google Calendar.
The "NetID Password Reset" Service Offering allows incidents to be opened for NetID password resets.
The "Network Device Management" Service Offering is for requests to add, modify, or remove network devices.
The "Change Request" Service Offering allows for requests for changes in Compass regarding academic advisors, faculty, EAS employees, and other staff.
The "Register for Argos Training" Service Offering allows for requests regarding Academic Advisors, Faculty as well as Other staff.
The "DNS" Service Offering is for requests to add, modify, or remove an item in DNS or incidents for troubleshooting DNS-related issues.
The "Security Certificates" Service Offering allows requests for TLS certificates and ACME accounts.
The "Ask a Question" Service offering allows questions regarding Prospective Students, applicants not yet admitted, admitted applicants, current students, former students, parents/guardians, vendors, visiting scholars, Argos users, academic advisors, faculty, other staff, and student systems employees.
The "Collaboration Tools" Service Offering allows for reporting of incidents with Microsoft 365 products or Google Suite products.