Popular Services

Computer and mobile device support offers assistance for various needs, including computer support, equipment support, and software support. Additionally, we provide loaner equipment and mobile device support.

Our IT Professional Services provide expert consulting and project management to assist you in effectively leveraging technology. From system integration and software development to IT strategy and architecture, our experienced professionals deliver customized solutions to meet your specific business requirements.

Identity and Access Management Services offer comprehensive support for managing NetIDs, user account access, Duo MFA, identity data reporting and the TAMU white page directory.

Email and Collaboration Services offer robust support for various collaborative needs, including calendar management, communication tools, content and file sharing, email assistance, and mailing lists. This includes support for the University Microsoft 365 Tools and the Google Suite of Products.

Identity and Access Management Service offerings for Technology Services staff include Shared NetID Requests, Secondary NetID Requests, and Sponsored NetID Requests

Software and Applications Distribution services offers support for the installation and licensing provisioning for software and applications utilized across Texas A&M. Includes both cloud-based and desktop software.

The Secondary NetID Request Service Offering allows requests for a secondary NetID account to be created.

IT Service Delivery and Support services offer comprehensive assistance, including Knowledgebase access, handling special event inquiries, and seamless external support transfers from College Station or TDX. With our dedicated support team, we ensure efficient resolution of general queries and smooth service delivery to meet IT needs

Network and Connectivity Management services deliver comprehensive support across various network components. From switch and cable management to IP address, firewall, and VPN support, robust connectivity is ensured. Additionally, requests for guest network access, partner organization connections, and provide monitoring for optimal network performance are supported. Assistance extends to wired, wireless, and fiber support, ensuring seamless connectivity for operations

We provide printer support, Including Installation, Maintenance, Moves, Supplies, and Troubleshooting. We also provide fax support.

Web services encompass expert support for all web-related needs from consulting to ensure effective website strategies, to content management support for seamless updates. Additionally, support is provided for ongoing maintenance and support for any website-related issues are offered.

Our Communication and Collaboration services facilitate seamless interaction and teamwork within your organization. We offer solutions for email, instant messaging, video conferencing, and collaborative platforms that enhance communication and drive productivity.

Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.

Assessing or enabling accessibility of academic software, enterprise applications, or electronic/digital resources. Might include accessibility reviews, defining standards, analysis, or end-user training/awareness.

Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.

Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, medical appointment scheduling, and residency placements.

Hardware Lifecycle Services offer support for asset stickering, consulting, procurement, disposal, installation and equipment moves, surplus, and hardware issues. It also offers Event Assistance.

Learning Management services offer comprehensive support for Canvas, Texas A&M University's Learning Management System (LMS). Canvas is a secure, centralized system that features grade centers, assignments, quizzes, content management tools, and more. Faculty, academic staff, and students receive support for course design and management, addressing general LMS questions, and providing support for LMS tools.

Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.

Polling and survey offerings used to solicit feedback from a group of individuals for academic or business purposes. Includes application-based, online, and device-specific polling or survey systems.

TTDN is the wide area data and interactive communications network that serves the campuses and agencies of The Texas A&M University System. TTDN provides enterprise-class commodity internet, Internet2, and Texas Intranet data services to all members of the Texas A&M System and the extended TTVN community.

Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.

Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.

Ensuring that physical classrooms, specialized learning environments, and virtual learning environments (e.g., immersive learning, augmented reality) are suitably equipped and functional to meet the needs of the education experience.

Consulting unrelated to a specific technology service, such as business process streamlining, business relationship management, and business analysis.