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Collaboration Services offer robust support for various collaborative needs, including calendar management, communication tools, and content and file sharing.
We provide printer support, Including Installation, Maintenance, Moves, Supplies, and Troubleshooting.
Identity and Access Management Services offer comprehensive support for managing NetIDs, user account access, Duo MFA, identity data reporting and the TAMU white page directory.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.
Network and Connectivity Management services deliver comprehensive support across various network components. From switch and cable management to IP address, firewall, and VPN support, robust connectivity is ensured. Additionally, requests for guest network access, partner organization connections, and provide monitoring for optimal network performance are supported. Assistance extends to wired, wireless, and fiber support, ensuring seamless connectivity for operations
Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance.
Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.
Computer and mobile device support offers assistance for various needs, including computer support, equipment support, and software support. Additionally, we provide loaner equipment and mobile device support.
Web services encompass expert support for all web-related needs from consulting to ensure effective website strategies, to content management support for seamless updates. Additionally, support is provided for ongoing maintenance and support for any website-related issues are offered.
The Exam Proctoring Support service will route to the Learning Management System (LMS) tools support form. The LMS teams currently support Respondus Lockdown Browser + Monitor as well as Honorlock.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
Support for assessing learning outcomes and learning analytics.
Offerings relating to institutional policy or compliance guidelines and requirements. Includes support for audit processes.
IT Service Delivery and Support services offer comprehensive assistance, including Knowledgebase access, handling special event inquiries, and seamless external support transfers from College Station or TDX. With our dedicated support team, we ensure efficient resolution of general queries and smooth service delivery to meet IT needs
Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, medical appointment scheduling, and residency placements.
Athletics administration, recruiting, procurement, and ticketing systems.
Support for auxiliary or ancillary campus systems, activities, and operation. Might include legal management, childcare, mail services, recreation services, art collections, etc.
Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, serials, a public user interface, interlibrary loan, discovery tools, and infrastructure services specific to library systems.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, and advising.
TTDN is the wide area data and interactive communications network that serves the campuses and agencies of The Texas A&M University System. TTDN provides enterprise-class commodity internet, Internet2, and Texas Intranet data services to all members of the Texas A&M System and the extended TTVN community.
Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.
Our Communication and Collaboration services facilitate seamless interaction and teamwork within your organization. We offer solutions for email, instant messaging, video conferencing, and collaborative platforms that enhance communication and drive productivity.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.