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Network and Connectivity Management services deliver comprehensive support across various network components. From switch and cable management to IP address, firewall, and VPN support, robust connectivity is ensured. Additionally, requests for guest network access, partner organization connections, and provide monitoring for optimal network performance are supported. Assistance extends to wired, wireless, and fiber support, ensuring seamless connectivity for operations
IT Service Delivery and Support services offer comprehensive assistance, including Knowledgebase access, handling special event inquiries, and seamless external support transfers from College Station or TDX. With our dedicated support team, we ensure efficient resolution of general queries and smooth service delivery to meet IT needs
Identity and Access Management Services offer comprehensive support for managing NetIDs, user account access, Duo MFA, identity data reporting and the TAMU white page directory.
Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance.
Our IT Professional Services provide expert consulting and project management to assist you in effectively leveraging technology. From system integration and software development to IT strategy and architecture, our experienced professionals deliver customized solutions to meet your specific business requirements.
Computer and mobile device support offers assistance for various needs, including computer support, equipment support, and software support. Additionally, we provide loaner equipment and mobile device support.
Learning Management services offer comprehensive support for Canvas, Texas A&M University's Learning Management System (LMS). Canvas is a secure, centralized system that features grade centers, assignments, quizzes, content management tools, and more. Faculty, academic staff, and students receive support for course design and management, addressing general LMS questions, and providing support for LMS tools.
Development and delivery of IT communications related to delivery of IT services. Might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, might include maintenance of support documentation and/or the service catalog.
Collaboration Services offer robust support for various collaborative needs, including calendar management, communication tools, and content and file sharing.
Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.
Hardware Lifecycle Services offer support for asset stickering, consulting, procurement, disposal, installation and equipment moves, surplus, and hardware issues. It also offers Event Assistance.
Assessing or enabling accessibility of academic software, enterprise applications, or electronic/digital resources. Might include accessibility reviews, defining standards, analysis, or end-user training/awareness.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, and advising.
Monitoring of IT services, including the underpinning technologies.
Offerings that provide a secure computing environment for end users. Includes network security, system security, application security, and threat monitoring and management.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Our Communication and Collaboration services facilitate seamless interaction and teamwork within your organization. We offer solutions for email, instant messaging, video conferencing, and collaborative platforms that enhance communication and drive productivity.
Our Communication and Collaboration services facilitate seamless interaction and teamwork within your organization. We offer solutions for email, instant messaging, video conferencing, and collaborative platforms that enhance communication and drive productivity.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.
Athletics administration, recruiting, procurement, and ticketing systems.
Support for auxiliary or ancillary campus systems, activities, and operation. Might include legal management, childcare, mail services, recreation services, art collections, etc.
Our IT Professional Services provide expert consulting and project management to assist you in effectively leveraging technology. From system integration and software development to IT strategy and architecture, our experienced professionals deliver customized solutions to meet your specific business requirements.