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Software and Applications Distribution services offers support for the installation and licensing provisioning for software and applications utilized across Texas A&M. Includes both cloud-based and desktop software.
Admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.
Collaboration Services offer robust support for various collaborative needs, including calendar management, communication tools, and content and file sharing.
Support for auxiliary or ancillary campus systems, activities, and operation. Might include legal management, childcare, mail services, recreation services, art collections, etc.
Network and Connectivity Management services deliver comprehensive support across various network components. From switch and cable management to IP address, firewall, and VPN support, robust connectivity is ensured. Additionally, requests for guest network access, partner organization connections, and provide monitoring for optimal network performance are supported. Assistance extends to wired, wireless, and fiber support, ensuring seamless connectivity for operations
Identity and Access Management Services offer comprehensive support for managing NetIDs, user account access, Duo MFA, identity data reporting and the TAMU white page directory.
Computer and mobile device support offers assistance for various needs, including computer support, equipment support, and software support. Additionally, we provide loaner equipment and mobile device support.
Texas A&M University provides access to protected versions of many AI services. When accessed with your NetID and password, campus members can confidently utilize these AI resources, knowing they comply with university data protection policies and contractual agreements, ensuring your data remains private and is not used for external model training.
TTDN is the wide area data and interactive communications network that serves the campuses and agencies of The Texas A&M University System. TTDN provides enterprise-class commodity internet, Internet2, and Texas Intranet data services to all members of the Texas A&M System and the extended TTVN community.
Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.
Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, medical appointment scheduling, and residency placements.
Consultation and integration services, when offered as a consolidated service.
Web services encompass expert support for all web-related needs from consulting to ensure effective website strategies, to content management support for seamless updates. Additionally, support is provided for ongoing maintenance and support for any website-related issues are offered.
Hardware Lifecycle Services offer support for asset stickering, consulting, procurement, disposal, installation and equipment moves, surplus, and hardware issues. It also offers Event Assistance.
Computing and storage resources that support research that uses specialized or highly intensive computation, storage, bandwidth, or graphics. Includes advanced or specialized applications, such as plotting, visualization, modeling, rendering, animation, graphics programming, and image manipulation.
Our IT Professional Services provide expert consulting and project management to assist you in effectively leveraging technology. From system integration and software development to IT strategy and architecture, our experienced professionals deliver customized solutions to meet your specific business requirements.
Consulting unrelated to a specific technology service, such as business process streamlining, business relationship management, and business analysis.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Assessing or enabling accessibility of academic software, enterprise applications, or electronic/digital resources. Might include accessibility reviews, defining standards, analysis, or end-user training/awareness.
Business continuity consulting and planning, as well as disaster recovery planning, including disaster recovery exercises and execution.
Learning Management services offer comprehensive support for Canvas, Texas A&M University's Learning Management System (LMS). Canvas is a secure, centralized system that features grade centers, assignments, quizzes, content management tools, and more. Faculty, academic staff, and students receive support for course design and management, addressing general LMS questions, and providing support for LMS tools.
Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.
Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance.