The "Account Services" Service Offering allows service requests for identity and access management for general access management, new hires, NetID Help, password reset platforms, and termination.
The "Active Directory" Service Offering allows service requests and incidents for AD Group Management, AD troubleshooting, and machine account management.
The "Duo Multi Factor Authentication" Service offering allows incidents for managing and troubleshooting Duo MFA as well as requests for help setting up Duo MDA.
The "Emergency Access Removal" Service Offering allows IT Pros to submit an incident for emergency removal of system access.
The "Identity Agent" Service Offering allows requests for new access or modification of access for the Identity Agent Program.
The "Identity Data" Service Offering allows requests for one time and recurring data requests for exporting identity data.
The "Identity Information Sources" Service Offering allows requests for new information sources via flat file or API or to request data correction for data feeds.
The "NetID Password Reset" Service Offering allows incidents to be opened for NetID password resets.