Howdy!
Welcome to Texas A&M Health! We are happy to have you here. Located below are some common technology resources that new campus members may need to access. Feel free to take a peek inside this guide, and if you have any other questions please do not hesitate to reach out to the Health Technology Care Team via phone, email, or online chat!
Table of Contents
NetID and NetID Duo
Windows - Logging Into Your TAMU Health Computer for the First Time
macOS - Logging Into Your TAMU Health Computer for the First Time
Campus Network
Setting a Default Browser
Logging Into and Syncing Preferences in Your Default Browser
Accessing Your TAMU Email
Accessing Teams
Logging Into and Syncing OneDrive
Activating Google Apps
Logging Into Zoom
Accessing Adobe
Adding Printers
Accessing Shared (Network) Drives
Self-Service Software Portal
Requesting Temporary Admin Privileges on Your Texas A&M Health Device
Additional Technology Resources at Texas A&M Health
Texas A&M University HR Customer Support Hubs
Texas A&M University System Single Sign On (SSO)
NetID and NetID Duo
A Texas A&M NetID is your universal login credential for accessing university resources such as email, WiFi, and your university computer. To activate your NetID, visit the Aggie Account Gateway and click “Claim Your NetID.” For more information about NetIDs, visit the NetID webpage.
Duo NetID Multi-Factor Authentication provides an additional layer of security for your NetID account. To enroll in NetID Duo, follow the steps in our Knowledge Base article.
Windows - Logging Into Your TAMU Health Computer for the First Time
- If you are logging into your computer for the first time while on-campus:
- Connect to the TAMU_WiFi from the login screen with your NetID and NetID password or connect the computer to the docking station at your desk for Ethernet access.
- After connecting to the internet, log in to the computer with your NetID and NetID password.
- If you are logging into your computer for the first time while off-campus:
- Connect to your home or location’s Wi-Fi network from the login screen or use an Ethernet cable for wired access.
- Connect to the VPN from the login screen using your NetID and NetID password. Accept the automatic duo push.
- Log in to the computer with your NetID and NetID password.
While the computer needs to be on campus network the first time you log into it, it does not need to be on campus network for subsequent log in attempts. However, we do recommend connecting to campus network via Wi-Fi, Ethernet, or VPN at least once a week, so the computer can stay in compliance and receive important updates.
macOS - Logging Into Your TAMU Health Computer for the First Time
The computer must be connected to the internet (does not have to be campus network) in order to log in for the first time. Once it is connected to a network, log in with your NetID@tamu.edu and your NetID password. You may be asked to install several applications as part of the configuration process, and we recommend you follow the on-screen steps.
Campus Network
The campus network is available in most Texas A&M Health buildings throughout the state. To connect to the wired network, use the docking station at your desk or plug in an Ethernet cable directly to your device. For wireless access, follow the steps in our Knowledge Base article for connecting to the TAMU_WiFi with your NetID and NetID password. For access to the campus network while off site, connect to the Texas A&M VPN using your NetID and NetID password.
Setting a Default Browser
To set the default browser on your device, follow the steps in the link for your operating system below:
Logging Into and Syncing Preferences in Your Default Browser
Logging into and syncing in your preferred browser will save your bookmarks and browser preferences in the event your computer fails, or the browser needs to be reinstalled. See the links below for signing into your preferred browser:
- Microsoft Edge - Log into your Edge profile with your NetID@tamu.edu and NetID password.
- Google Chrome - First, Enable your TAMU Google Apps account, then sign in to your Chrome profile with your NetID@tamu.edu and NetID password.
- Firefox - Unlike Edge and Chrome, there is no built-in support for signing in with your NetID and password to your Firefox profile. However, you may create a Mozilla account and backup your browser preferences and bookmarks.
Accessing Your TAMU Email
You may access your TAMU email account using the desktop app, a web browser, or your mobile device. Before getting started, make sure your email delivery settings are configured to use Microsoft Exchange, then refer to the Knowledge Base articles below for instructions based on your preferred access method:
Accessing Teams
Access Microsoft Teams from the Teams desktop app installed on your computer or log in to Teams on the web at https://teams.office.com with your NetID@tamu.edu and NetID password. If you are unable to locate Teams application on your device, you may install it from the self-service portal.
Logging Into and Syncing OneDrive
OneDrive can be used to store and sync files from your computer to the cloud, making them accessible from any device. Technology Services does not provide backup services for end user computers, so we recommend that you sign in to the OneDrive app on your university computer using your NetID@tamu.edu and NetID password to back up important files in case of device failure. You may also access your OneDrive files in a browser at https://tamucs-my.sharepoint.com/.
Activating Google Apps
Campus members have access to Google Apps through Texas A&M but must first activate their account at https://gateway.tamu.edu/. Log in using your NetID and NetID password and select Email Settings. Click Edit in the Google Apps Account section to toggle the account on and click Save. Once activated, visit https://google/tamu.edu for additional information and access to the suite of available applications.
Logging Into Zoom
The Zoom desktop client should be installed on your device. If it is not, you may install it using the self-service portal on your university computer. See the steps in this link for logging into the Zoom desktop app. You may also access Zoom on the web at https://tamu.zoom.us/.
Accessing Adobe
Faculty and staff have access to Adobe Acrobat Pro, Adobe Express, and Adobe Acrobat Sign. Adobe Acrobat Pro should be pre-installed on your Texas A&M Health computer; log in to the application with your NetID@tamu.edu and NetID password. Campus members may also log in to Adobe Express online using their NetID@tamu.edu and NetID password. For information about accessing Acrobat Sign, visit our Knowledge Base article. If you require a full Adobe Creative Cloud license, contact the Health Technology Care Team for assistance.
Adding Printers
PrinterLogic is the printing solution for campus members at Texas A&M Health. To add departmental printers to your computer, see the Knowledge Base article for PrinterLogic.
Accessing Shared (Network) Drives
Many departments within Texas A&M Health choose to utilize shared drives for collaborating on shared files. Access to shared drives may be granted with a written request from your supervisor or the drive owner to HealthTechCare@tamu.edu. Once the request is received, our Tier III team can modify the permissions on the drive.
Campus members using managed Windows devices should see the drive map automatically in File Explorer after permission is granted, or they may create a shortcut to the drive.
Campus members using managed macOS devices may refer to our Knowledge Base article for steps to manually map the drive.
Self-Service Software Portal
Many applications that you will need to perform your job should be pre-installed on the computer. However, if you find that an application is missing, the Self-Service Portal (SSP) on your university device has a repository of commonly used software packages available for installation. Visit our Knowledge Base article to learn more about accessing the SSP for your operating system.
Requesting Temporary Admin Privileges on Your Texas A&M Health Device
Admin By Request (ABR) is installed on single-user Windows computers within Texas A&M Health and allows campus members to temporarily request administrative privileges. For additional information about ABR, see our help documentation.
Campus members may request temporary administrative privileges on Texas A&M Health macOS devices by using the pre-installed Privileges app. To learn more about the Privileges app, view our help documentation.
Additional Technology Resources at Texas A&M Health
Visit our website for additional information about technology resources available to Texas A&M Health campus members.
Texas A&M University HR Customer Support Hubs
For HR-related inquiries and assistance, locate your HR Customer Support Hub contact information.
Texas A&M University System Single Sign On (SSO)
Log into SSO for access to Workday, TrainTraq, and other Texas A&M University System applications.
If you have any further questions, email HealthTechCare@tamu.edu or call us at (979) 436-0250.