Computer and Mobile Device Support

Computer and mobile device support offers assistance for various needs, including computer support, device compliance (RSAM), and security controls exceptions. Additionally, we provide hardware support, loaner equipment, mobile device support, security incident response, and support for security tools, ensuring efficient and secure operation of your IT infrastructure and devices.

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Apple Device Management

Apple Device Management information.
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Articles (21)

Admin by Request

Aggie Virtual Desktop

Brazos Valley Local Computer Support

This article provides information on available computer support services within the Brazos Valley region. It outlines various resources, including repair shops, technical assistance centers, and contact details, to help residents and students find reliable local tech support.

Computer Discounts for College Students

This article highlights various discount programs and special offers available to students for purchasing computers. It details eligibility criteria, participating retailers, and tips on how students can maximize their savings when buying new technology for their studies.

Dual Monitor - Remote Desktop

Entering Incognito or Private Browsing Mode in Common Web Browsers

Health Professional Education Building (HPEB) Touch Panel User's Guide

How To Clear Cache and Cookies on Common Browsers

iOS - How to Clear Cache and Cookies

Mobile Device Management - iOS Enrollment Guide

This article provides comprehensive instructions for enrolling iOS devices into a Mobile Device Management (MDM) system. It also outlines the distinctions in device supervision and the varying levels of control and privacy associated with each enrollment method.​

Remote Desktop - Configuring and Using Remote Desktop and TAMU Gateway for macOS

Remote Desktop - Configuring and Using Remote Desktop and TAMU Gateway for Windows

Student Computer Requirements

Outlines the technical specifications that Texas A&M University students must meet for their personal computers and provides instructions on how to verify these specifications.

TAMU WiFi for Mobile Devices

Instructions for connecting Android and iOS devices to the TAMU_WiFi network, including necessary settings and configurations.

TAMU-Health Configuring and Using Remote Desktop and TAMU Gateway for macOS

TAMU-Health Configuring and Using Remote Desktop and TAMU Gateway for Windows

TAMU-Health Loaner Laptop Update Process

All loaner laptops will need to be updated prior to distribution. Completing this process ahead of time will reduce frustration among faculty and staff receiving the laptops and will ensure that the devices remain compliant with the 30 day critical security patch control per Technology Services' Configuration Management Policy and Procedures (CM-1).

TAMU-OAL Scanning in the Open Access Labs

TAMU-OAL-OAL Computer Workstation Locations

TAMU-OAL-Reserving a Classroom in the Open Access Labs (OAL)

What computer should I buy?

This article offers guidance to help individuals choose the right computer based on their specific needs and preferences. It discusses important factors such as budget, intended use, hardware specifications, and brand reliability to aid in making an informed purchasing decision.